Dylan Uyede
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service and Retail Sales Industry Specialist
Service Professional
- With over 14 Years' Experience Who Strives to Exceed Company Expectations
- Areas of Strength:
- Certified in CannSell – 2020
- Customer-Centered and Collaborative
- Commended for Punctuality and Professionalism
- Available for Part-Time Shifts as Required, Experience
- Maintained an atmosphere of enthusiastic customer service awareness by putting an emphasis on fast and friendly service, consistently knowledgeable regarding all products
- Responsible for checking and organizing inventory in a proactive manner to ensure consistent sales
- Inspected products for quality assurance before both display and sale
- Designed informative and imaginative product displays to increase sales
- Promoted specific item options to drive sales and achieve add-on purchases
- Merchandised food products, including garnishes and add-ons for serving presentation
- Operated the Point of Sale (POS) system to collect accurate payment and provide change as needed
- Bakery Production Skills and Abilities
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging prior to food products being presented to the storefront displays
- Monitored cooking completion times for efficient and correct use of ovens and kitchen equipment
- Trained and supervised new bakery staff
- Maintained temperature, sweep and sanitation logs to accurately detail the safety of food products
- Placed dough in pans, molds and sheets and monitored products during baking while adjusting temperatures as needed to ensure that all food products were created correctly, safely, and with a strong aesthetic appeal
Meat and Seafood Clerk
Longo's Fruit Market
10.2021 - Current
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Restocked products based on available inventories and customer demands.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Handled cash and made change to process sales transactions for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate / Baker
Tim Horton
01.2007 - 01.2020
Education
Business Administration
George Brown College
Toronto, Ontario2003
Skills
- Stock Control
- Upselling
- Customer Service and Assistance
- Product Knowledge
- Restocking
- Security Monitoring
- Critical Thinking
- Beverage Knowledge
- Company Standards
Certification
- Smart Serve
- CanSell
Timeline
Meat and Seafood Clerk
Longo's Fruit Market
10.2021 - Current
Retail Sales Associate / Baker
Tim Horton
01.2007 - 01.2020
Customer Service and Retail Sales Industry Specialist
Service Professional
Business Administration
George Brown College
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