Summary
Overview
Work History
Education
Timeline
Generic

Dylan Theriault

Carleton Place,ON

Summary

Certified Business Analyst Professional (CBAP) with a track record of delivering strategic solutions. Proven expertise in developing, supporting, and executing meticulously organized plans, underscored by advanced problem-solving skills. Recognized for building and nurturing strong relationships with cross-functional stakeholder groups and business leads. Bilingual proficiency in English and French. Seeking a senior Business Analyst position to leverage extensive experience and drive impactful business solutions.

Overview

6
6
years of professional experience

Work History

IT Business Analyst

Tilray Brands
Toronto, ON
07.2023 - Current
  • Successfully led the seamless upgrade of the ERP system by ensuring clear requirements gathering, effective communication, and user adoption strategies.
  • Reduced post-upgrade support tickets by 20%, demonstrating improved user experience and minimized disruptions.
  • Collaborated closely with cross-functional teams to document comprehensive requirements, provided user training, and created user guides to facilitate a smooth transition.
  • Achieved operational efficiency gains and enhanced data accuracy through the successful upgrade process.
  • Received positive feedback from stakeholders for streamlining the ERP upgrade, contributing to improved business processes.
  • Collaborated with leadership and key stakeholders to support project delivery and maintained comprehensive project management documentation.
  • Synthesized complex data to effectively communicate potential operational impacts.

Operations Process Analyst

Canopy Growth
Smiths Falls, ON
04.2022 - 02.2023
  • Created executive-level presentations and dashboards to provide actionable business insights to decision-makers.
  • Facilitated process design workshops, analyzed end-to-end business processes, and documented all project-related items to ensure follow-up.
  • Delivered high-quality work products, including process improvement assessments, business requirements documents, and change management plans.

IT Business Analyst

Canopy Growth
Smiths Falls, ON
01.2019 - 04.2022
  • Managed both custom-developed and vendor-based IT systems including the implementation, maintenance, and support.
  • Developed and executed test cases, scripts, and plans to ensure software quality.
  • Created optimized business solutions and designed reports and metrics to monitor solution effectiveness.
  • Collaborated with cross-functional teams to create flow diagrams for user, system, and process flows, identifying risks, dependencies, and requirements.
  • Proficient in using Excel, Power BI, Metabase, Cognos, QuickSight, and Tableau for data analysis and reporting purposes.
  • Experienced in utilizing Lucidchart, Visio, and Blueworks Live for process mapping and visualization.
  • Successfully implemented and provided ongoing support for NetSuite, SAGE, and SAP ERP systems.

Jr. IT Business Analyst

Canopy Growth
Smiths Falls, ON
06.2018 - 01.2019
  • Assessed business processes, requirements, and areas for improvement.
  • Conducted meetings and presentations to effectively communicate findings and plans to cross- functional team members and management.
    Identified problems and worked with the business to improve procedures by recommending appropriate controls.
  • Proficient in using Power Platform, Dynamics 365, Office Suite, Teams, SharePoint, and Active Directory.
  • Skilled in utilizing Jira, Confluence, TestRail, Freshservice, and ServiceNow for application development and testing.

Education

Bachelor of Commerce - Finance

University of Ottawa
Ottawa, ON
05-2017

Timeline

IT Business Analyst

Tilray Brands
07.2023 - Current

Operations Process Analyst

Canopy Growth
04.2022 - 02.2023

IT Business Analyst

Canopy Growth
01.2019 - 04.2022

Jr. IT Business Analyst

Canopy Growth
06.2018 - 01.2019

Bachelor of Commerce - Finance

University of Ottawa

Similar Profiles

CREATE PROFILE
Dylan Theriault