Dylan Skof-Williams
Calgary,AB
Summary
Dynamic team leader with expertise in customer satisfaction, conflict resolution, and process optimization. The mortgage industry was a great opportunity for growth; however, I decided to take a step back and find a better fit. In my next position, I intend to showcase my leadership and tireless work ethic. However, I also look forward to incorporating my charisma and creativity. Let's achieve great things together!
Overview
9
9
years of professional experience
Work History
Supervisor/Bartender Trainer
Brinker-Chili's Texas Bar & Grill
Calgary, Alberta
03.2017 - Current
- Supervised front-of-house team to ensure excellent guest service.
- Trained new staff on company standards and procedures.
- Resolved guest complaints promptly to enhance customer satisfaction.
- Coordinated with kitchen staff for efficient food preparation and delivery.
- Monitored employee performance to provide constructive feedback and support.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Mortgage Agent
True North Mortgage
Calgary, Alberta
12.2024 - 09.2025
- Evaluated client financial situations to recommend suitable mortgage products.
- Maintained customer records, ensuring accuracy and completeness of all data.
- Collaborated with lenders to streamline loan processing workflows.
- Maintained up-to-date knowledge of industry regulations and market trends.
- Conducted thorough reviews of loan applications for accuracy and completeness.
- Provided exceptional customer service throughout the mortgage approval process.
- Evaluated credit and background information to process loan applications.
- Compiled documents required for loan approval such as tax returns and bank statements.
Education
College Diploma - Integrated Marketing
Bow Valley College
Calgary04-2020
College Diploma - Youth Justice
Bow Valley College
Calgary04-2017
Bachelor of Commerce - Business Technology Management
Athabasca University
AthabascaSkills
- Team leadership
- Project management
- Relationship building
- Process monitoring and improvement
- Documentation and reporting
- Business development
- Coaching and mentoring
- Process optimization
- Conflict resolution
- Closing process facilitation
- Negotiation tactics
- Financial evaluation and credit analysis
- Industry regulation compliance
- Microsoft Office Suite
- Velocity CRM
Timeline
Mortgage Agent
True North Mortgage
12.2024 - 09.2025
Supervisor/Bartender Trainer
Brinker-Chili's Texas Bar & Grill
03.2017 - Current
College Diploma - Integrated Marketing
Bow Valley College
College Diploma - Youth Justice
Bow Valley College
Bachelor of Commerce - Business Technology Management
Athabasca University