Summary
Overview
Work History
Education
Skills
References
Timeline
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Dylan Sisson-Mcgavin

Brantford,ON

Summary

Dedicated Customer Service Specialist with proven ability to prioritize and multi-task in a fast-paced environment. Skilled in working collaboratively to achieve personal and business goals. Recognized for effectively resolving escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Lead hand shipping/Receiving

Cambridge Pallet
Cambridge, Ontario
10.2024 - Current
  • Operated forklifts to transport materials across warehouse facilities.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Performed data entry tasks accurately into company databases.
  • Assisted in training new employees on warehouse procedures and safety measures.
  • Supervised daily operations and workflow for team of warehouse staff.

Customer Service Representative, Forklift Operator

Durham Pallet Services
Whitby, Ontario
01.2016 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

G.L Roberts Collegiate And Professional Institute
Oshawa, ON

Skills

  • Inbound and Outbound Calling
  • Account updating
  • Paperwork Processing
  • Call Management
  • Data Entry
  • Forklift Operator - Certified
  • Production Scheduling
  • Documentation
  • Shipment Processing
  • Pallet Construction
  • Warehouse Management
  • Warehouse support

References

References available upon request.

Timeline

Lead hand shipping/Receiving

Cambridge Pallet
10.2024 - Current

Customer Service Representative, Forklift Operator

Durham Pallet Services
01.2016 - 10.2024

G.L Roberts Collegiate And Professional Institute

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Dylan Sisson-Mcgavin