Dylan Saccary
Williamswood,NS
Summary
Dynamic Operations Manager with extensive experience at GardaWorld, excelling in security oversight and effective multitasking. Achieved a client satisfaction rate exceeding 95% through analytical problem solving and proactive team leadership. Proven track record in managing high-stakes logistics and ensuring operational excellence in challenging environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
GardaWorld
Halifax, Canada
01.2025 - Current
- Directed operations for a team of 30+, managing schedules, fleet logistics, and customer communications.
- Maintained a client satisfaction rate of over 95% through effective team management and issue resolution.
- Handled scheduling and sick calls, ensuring consistent operational performance.
Armed Lead Hand / Operation Manager
GardaWorld
Dartmouth, Canada
04.2023 - 04.2025
- Maintained an average client satisfaction rate exceeding 95% with responsive, relevant, and consistent communications and response times.
- Facilitate the pick-up and transportation of multiple high-value items across multiple locations daily with armed vehicles, ensuring timely, accurate execution.
- Author daily reports, recording routine activities and irregularities, such as equipment or property damage, theft, or unusual occurrences.
- Conduct routine surveillance, high-risk security patrols, and vehicle inspections to monitor and control risk assessment strategies and responses.
- Experience in a unionized environment.
Armed Guard
GardaWorld
Dartmouth, Canada
01.2022 - 04.2023
- Provided escorts for personnel working in high-risk areas.
- Maintained strict adherence to safety protocols and cash handling procedures.
- Interacted with customers in a courteous manner to ensure customer satisfaction.
Security Supervisor
Paladin Security Group Ltd
Halifax, Canada
09.2019 - 09.2020
- Managed multiple emergencies, including protecting stipulated employees and guests, apprehending fleeing criminals, conducting threat assessments of property, and resolving customer complaints.
- Executed appropriate de-escalation and weapons management techniques to minimize the use of force, resulting in a reduction of incidents requiring police intervention or further service escalations.
- Was the sole security personnel entrusted with protecting NSHA properties.
Education
Bachelor of Science - Neuroscience
Dalhousie University
Halifax, NS08-2027
Bachelor of Arts - Political Science and Government
Dalhousie University
Halifax, NS04.2027
Minor - Law, Justice & Society
Dalhousie University
Halifax, NS04.2027
Minor - Business/Commerce, General
Dalhousie University
Halifax, NS04.2027
Skills
- Forklift operation
- Management of operations
- Effective multitasking
- Security oversight
- Analytical problem solving
- Critical analysis
Certification
- Possession and Acquisition License (PAL)
- CPR/AED/First Aid
- Model Senate 2025
Timeline
Operations Manager
GardaWorld
01.2025 - Current
Armed Lead Hand / Operation Manager
GardaWorld
04.2023 - 04.2025
Armed Guard
GardaWorld
01.2022 - 04.2023
Security Supervisor
Paladin Security Group Ltd
09.2019 - 09.2020
Bachelor of Science - Neuroscience
Dalhousie University
Bachelor of Arts - Political Science and Government
Dalhousie University
Minor - Law, Justice & Society
Dalhousie University
Minor - Business/Commerce, General
Dalhousie University
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