Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Row

San Francisco

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Skilled in food service and customer service. Pursues every opportunity to support team members and proactively address issues.

Overview

6
6
years of professional experience

Work History

Barista

Java Beach Cafe
06.2023 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Front of House Staff Member

Noe Valley Bakery
03.2023 - 05.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Staff Member

MOD Pizza
11.2020 - 08.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Courtesy Clerk

Safeway
03.2020 - 06.2020
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.

Barista

Starbucks Coffee
08.2019 - 12.2019
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Education

High School -

Live Oak High School
01.2020

No Degree - Anthropology

San Francisco State University
San Francisco, CA

Bachelor of Science - Diagnostic Medical Imaging

City College of San Francisco
San Francisco, CA
06-2027

Skills

  • Time management
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Team leadership

Timeline

Barista

Java Beach Cafe
06.2023 - Current

Front of House Staff Member

Noe Valley Bakery
03.2023 - 05.2024

Staff Member

MOD Pizza
11.2020 - 08.2021

Courtesy Clerk

Safeway
03.2020 - 06.2020

Barista

Starbucks Coffee
08.2019 - 12.2019

High School -

Live Oak High School

No Degree - Anthropology

San Francisco State University

Bachelor of Science - Diagnostic Medical Imaging

City College of San Francisco

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Dylan Row