Dylan Robinson
Ottawa,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Canna Cabana
Ottawa, ON
08.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Check in Manager /Delivery Driver
OutGrowOutPlay
03.2020 - Current
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Filled out load paperwork and DOT-mandated log books.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Handled checkin's for all drop off during the course of the event.
Shift Leader Manager
Canna Cabana
12.2022 - 08.2023
- Launched quality assurance practices for each phase of development
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Exercised composure under pressure and in escalated customer service scenarios.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Handled all store procedures such as open/close, all inventory counts and money management. placing all orders for store and filling in and accepting invoices .
- Coached crew members to optimize performance and motivate toward more efficient work.
Front End Manager
OutGrowOutPlay
04.2016 - 03.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Prepared weekly employee work schedules to meet operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Recorded financial transactions and performed account reconciliations.
- Coached employees through day-to-day work and complex problems.
- Managed 12 cashiers who served thousands of customers in a few days.
Education
High School Diploma -
John McCrae Secondary School
Nepean, ON06.2017
Skills
- Inventory Optimization
- Staff Motivation and Discipline
- Preventive Maintenance
- Verbal and Written Communication
- Accurate Money Handling
- Cash Handling
- Workflow Optimization
- Customer Needs Assessments
- Production Preparation
- Opening and Closing Procedures
- Payment Processing
- Interpersonal Communication Skills
- Post-Incident Reviews
- Staff Training and Onboarding
- Customer Experience Management
- Employee Supervision
- Policy Administration
Accomplishments
- Achieved transfer of business to online sales by completing rework of company sales on shopify with accuracy and efficiency.
Certification
Cannsell
Timeline
Assistant Manager
Canna Cabana
08.2023 - Current
Shift Leader Manager
Canna Cabana
12.2022 - 08.2023
Check in Manager /Delivery Driver
OutGrowOutPlay
03.2020 - Current
Front End Manager
OutGrowOutPlay
04.2016 - 03.2020
High School Diploma -
John McCrae Secondary School
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