Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Dylan Peixoto

Toronto,ON

Summary

Results-driven professional with 5 years of experience in construction, specializing in cement finishing, and 3 years in sales and retail. Demonstrated expertise in delivering high-quality concrete surfaces and a strong track record in providing exceptional customer service and driving sales growth. Adept at using industry-specific tools and techniques, managing inventory, and building client relationships. Committed to growing both personally and professionally while contributing to the success and expansion of the company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cement Finisher

Basecrete
11.2020 - 09.2024
  • Supported other construction teams by preparing subgrade surfaces for proper drainage before starting any concrete work.
  • Enhanced skill set through continuous learning about new techniques, tools, or materials relevant to cement finishing.
  • Completed projects on time by efficiently spreading, leveling, and smoothing concrete using various tools.
  • Ensured durable and high-quality finishes with the proper application of sealing agents and curing processes.
  • Expedited completion times without compromising quality through effective teamwork on large-scale commercial projects.
  • Maintained a safe work environment by adhering to safety guidelines and utilizing protective gear during tasks.
  • Delivered long-lasting, aesthetically pleasing surfaces through the application of stamped concrete patterns, colored stains, and polished finishes.

Landscape Worker

Precision Pavers
01.2021 - 05.2024
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
  • Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Performed routine maintenance on equipment such as changing oil filters, sharpening blades, or replacing worn parts to ensure optimal performance during projects.
  • Collected and removed debris at job sites.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.

Sales Associate

Nike
10.2017 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Line Cook

Firehouse Subs
11.2018 - 02.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.

Commercial Cleaner

Mimi Maintenance
01.2016 - 05.2018
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Refilled soap dispensers and air fresheners in Number bathrooms.

Merchandiser

Shoppers Drug Mart
10.2016 - 06.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Education

Highschool Diploma -

Blessed Oscar Romero Catholic High School
Toronto, ON
06.2019

Skills

Leveling and screeding

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Certification

WHIMIS

Working At Heights

Timeline

Landscape Worker

Precision Pavers
01.2021 - 05.2024

Cement Finisher

Basecrete
11.2020 - 09.2024

Line Cook

Firehouse Subs
11.2018 - 02.2019

Sales Associate

Nike
10.2017 - 09.2019

Merchandiser

Shoppers Drug Mart
10.2016 - 06.2017

Commercial Cleaner

Mimi Maintenance
01.2016 - 05.2018

Highschool Diploma -

Blessed Oscar Romero Catholic High School

WHIMIS

Working At Heights

Dylan Peixoto