DYLAN PALACIOS
Laval,Canada
Summary
Dynamic administrative professional with a demonstrable history of driving results through efficient management of high-volume tasks. Expertise in document preparation, package dispatch, and seamless schedule coordination, ensuring team goals are consistently met. Proficient in database administration and dedicated to cultivating robust customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
ADVICCOUNT S.A
07.2020 - Current
- Implemented proactive sales strategies resulting in 15% increase in revenue within six months.
- Optimized sales approaches and coached employees in different techniques
- Supported senior management with day-to-day operations
- Collaborated with upper management on business improvement initiatives
- Managed employee schedules to ensure adequate coverage
- Managed payroll for employees, ensuring timely and accurate compensation.
- Supported senior management with day-to-day operations, streamlining processes and reducing operational costs by 10%.
Administrative Assistant
Impots Lorenti
04.2023 - 12.2023
- Organized and updated file systems, maintaining records easily retrievable and reducing retrieval time by 25%.
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
- Contributed to maintaining organized and efficient work environment, resulting in 15% improvement in office productivity.
- Managed communications between staff and customers, processing approximately 50 emails and calls daily, resulting in 20% increase in customer satisfaction ratings
- Actively participated in special projects, offering comprehensive administrative assistance, leading to 10% increase in project completion efficiency.
Education
Business Administration And Commerce -
COLLEGE CANADA
Montreal, Canada09.2023
High School Diploma -
Charles Darwin
Quito07.2020
Certification - English as a second language -
Atpal
Montreal, Quebec09.2021
Skills
- Leadership Skills
- Self-Directed Learning (Autodidact)
- Time Management
- Complex Problem-Solving
- Critical and Analytical Thinking
- Business Management
- Problem Solving
- Data Analysis
- Conflict Resolution
- Software Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Professional Working
Catalan
Full Professional
Certification
- Spreadsheet Modeling Online Course - Harvard Business Publishing | March 25th, 2022
- Introduction to R - DataCamp | September 23rd, 2021
- Exploratory Data Analysisin R - DataCamp | December 7th, 2021
- Introduction to Data Visualization with ggplot2 - DataCamp | December 7th, 2021
- Simulation of Manufacturing Process Using R Simmer - Coursera | October 16th, 2023
- Inicio y planificación de proyectos - Coursera, UCI | March 9th, 2024
- SIX SIGMA GREEN BELT - Institute of industrial & systems engineers | February 7th, 2024
Timeline
Administrative Assistant
Impots Lorenti
04.2023 - 12.2023
Associate
ADVICCOUNT S.A
07.2020 - Current
Business Administration And Commerce -
COLLEGE CANADA
High School Diploma -
Charles Darwin
Certification - English as a second language -
Atpal
Similar Profiles
Veronica Ocaña RodriguezVeronica Ocaña Rodriguez
Color Analyst at SAE-A INTERNATIONAL, S.A./CENTEXSA, S.A./S&G, S.A.Color Analyst at SAE-A INTERNATIONAL, S.A./CENTEXSA, S.A./S&G, S.A.
Anabella GermainAnabella Germain
Supervisor of Administration at Autonet S.A./ Detroit 1925 S.A./ Elysees S.A.Supervisor of Administration at Autonet S.A./ Detroit 1925 S.A./ Elysees S.A.
María Florencia GalarzaMaría Florencia Galarza
Senior Trade Analyst at Remotti S.A./ Leones de Bleek S.A./ Lácteos La Cristina S.A.Senior Trade Analyst at Remotti S.A./ Leones de Bleek S.A./ Lácteos La Cristina S.A.