Dylan McMahon
Summary
Demonstrated expertise in customer service and conflict resolution, contributing to a positive brand reputation and operational efficiency. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Digital Recruiter Sales -IT- Engineering
Tundra Technical Solutions
05.2024 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Collaborated with hiring managers to understand job requirements and expectations.
Operations Specialist
Canteen Coffee
04.2022 - 08.2023
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Tracked and analyzed reports to determine needed improvements.
Licensed Pesticide Technician
Mosquito Buzz
05.2021 - 08.2021
- Collaborated with colleagues to develop innovative solutions for challenging pest infestations.
- Optimized pesticide application techniques to minimize environmental impact while effectively controlling pests.
- Assisted in the development of new employees by sharing knowledge, offering guidance, and providing constructive feedback on performance evaluations.
- Performed comprehensive site assessments to identify pest issues, resulting in customized treatment plans that resolved problems effectively.
- Maintained high-quality service standards through regular training sessions and staying current on industry trends.
- Strengthened brand reputation through professional interactions with clients, leading to positive reviews and referrals.
Warehouse Assistant
Imperial Coffee
03.2019 - 08.2020
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
Education
Bachelor of Science - Business Management
NIchols College
Dudley, MA05.2024
Skills
- Team Collaboration
- Sales Leadership
- Customer Service
- Strategic Planning
- Business development and planning
- Partnership Development
- Conflict Resolution
- Decision-Making
Languages
English
Full Professional
Timeline
Digital Recruiter Sales -IT- Engineering
Tundra Technical Solutions
05.2024 - Current
Operations Specialist
Canteen Coffee
04.2022 - 08.2023
Licensed Pesticide Technician
Mosquito Buzz
05.2021 - 08.2021
Warehouse Assistant
Imperial Coffee
03.2019 - 08.2020
Bachelor of Science - Business Management
NIchols College
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