Dylan McDermott
Angus,Canada
Summary
Longtime retail professional with a range of experience in customer service, merchandising and store support. I thrive as an independent worker or as part of a team, and am capable of handling multiple responsibilities efficiently, with a strong focus on quality and attention to detail. Skilled in customer interaction, merchandising and problem solving, and willing to further adapt to your needs.
Overview
15
15
years of professional experience
Work History
Merchandising Service Associate
Lowe's/Rona+, South Barrie
03.2016 - 04.2024
- Performed resets according to planograms and per established schedule.
- Managed and monitored store displays for optimal product visibility
- Updated store signage and displays to reflect latest promotions.
- Maintained and repaired store signage, racking and displays
- Conducted light repairs and maintenance on store assets
- Assembled and arranged displays for a wide range of product types, from cabinets to storage sheds
- Liaised with contracted builders for projects outside the scope of our teams responsibilities
- Helped train and direct an expanded store merchandising team
Sales Associate - Outside Lawn and Garden
Lowe's Home Improvement
03.2014 - 04.2016
- Improved customer satisfaction by resolving inquiries efficiently.
- Assisted customers with product selection to enhance shopping experience.
- Processed and managed customer orders, both large and small
- Emphasized proper upkeep and neatness of Garden Centre resources
- Ensured product homes and customer access areas were neat and full
- Provided direction for other Department Associates and helped ensure the smooth operation of the department in the absence of the Department Manager
- Operated Counterbalance Forklift Truck safely and effectively
Front End Associate - Loader
Lowe's Home Improvement
02.2010 - 03.2014
- Assisted customers in loading purchases into their vehicles
- Retrieved shopping carts and maintained the outward appearance of the store
- Retrieved and processed customer orders from warehouse storage
- Worked as a team member performing cashier duties, product assistance and cleaning
- Assumed primary responsibility for training of new Front-End Loader team members, and provided direction to existing team members
- Cross-trained and provided backup for other customer service representatives in multiple departments
- Made safe and efficient use of manual Pallet Jacks, Dolly Carts and Electric Floor Sweeper vehicles
- Operated Order Picker and Narrow-Aisle Reach Truck electric vehicles effectively and safely
Overnight Stock Associate
Wal-Mart, South Barrie
08.2009 - 11.2009
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Operated Cardboard baler and Garbage compacter
- Recommended merchandise based on customer needs
Education
High School Diploma -
Bear Creek Secondary School
Barrie, ON06-2009
Skills
- Customer Service
- Merchandising and promotion
- Time management
- Problem solving
- Attention to detail
- Cleaning and Maintenance
- Product Assembly
- Power Equipment Operation
Timeline
Merchandising Service Associate
Lowe's/Rona+, South Barrie
03.2016 - 04.2024
Sales Associate - Outside Lawn and Garden
Lowe's Home Improvement
03.2014 - 04.2016
Front End Associate - Loader
Lowe's Home Improvement
02.2010 - 03.2014
Overnight Stock Associate
Wal-Mart, South Barrie
08.2009 - 11.2009
High School Diploma -
Bear Creek Secondary School
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