Dylan Maloney
Toronto,ON
Summary
Hello, my name is Dylan and I have currently been living in Toronto for the past year. I will be moving to Whistler on the start of February with hopes of gaining full time employment that includes accommodation. I have had extensive experience in hospitality followed by a year in a a operations managing position. Apart from their respective fields, I have gained extensive knowledge and great skills in customer service, leadership and the ability to fit in where necessary. I have no doubt that I will be a perfect candidate for your team.
Overview
5
5
years of professional experience
Work History
Operations Manager
Green Car Tires
12.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Inspected and negotiated the purchase of tires off the public.
- Priced out and negotiated the sale of used tires on a daily basis.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated pricing with customers obtain best pricing and terms.
Bartender, Waiter, Barista and Pizza Maker
Currumbin RSL
12.2018 - 11.2022
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
Education
High School Diploma -
Palm Beach Currumbin State High School
Currumbin, QLDCertificate III - Hospitality
Ignite Education
Currumbin12.2019
Skills
- Excellent Customer Service
- Teamwork and Professionalism
- Team Player
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Professional Service Standards
- Multitasking and Prioritization
- Menu Recommendations
- Cleaning and Sanitizing
- Monitoring Alcohol Consumption
- Customer Service and Rapport
- Upselling and Cross Selling
- Workflow Coordination
- Sales
References
Green Car TIres
Corey Stokes - Owner (416-777-9922)
Timeline
Operations Manager
Green Car Tires
12.2022 - Current
Bartender, Waiter, Barista and Pizza Maker
Currumbin RSL
12.2018 - 11.2022
High School Diploma -
Palm Beach Currumbin State High School
Certificate III - Hospitality
Ignite Education
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