Dylan Le
Santa Clara
Summary
Results-driven professional with a strong work ethic and expertise in food sales promotion. Known for increasing sales through strategic upselling and building lasting customer relationships. Hard worker who is able to adapt and learn fast.
Overview
3
3
years of professional experience
Work History
Server
Pizza Antica
San Jose, CA
04.2024 - Current
- Provided exceptional customer service to enhance dining experiences.
- Efficiently managed multiple tables to ensure timely order delivery.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Assisted in training new servers on restaurant procedures and menu offerings.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Handled cash transactions accurately, ensuring proper end-of-shift balancing.
- Recommended menu items based on customer preferences and current promotions.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Shift Supervisor
Sunright
Sunnyvale, CA
06.2023 - 03.2024
- Supervised daily operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored new team members on operational procedures and systems.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved operational issues swiftly, maintaining a productive work environment for all staff.
- Completed store opening and closing procedures
Education
Business, Mechanical Engineer
De Anza College
Cupertino, CA06-2027
Skills
- Strong work ethic
- Exceptional customer services
- Team collaboration
- Guest relations management
- Food sales and promotion
- Shift management
- Adaptable and flexible
- Warm and friendly
- Team player
- Reliable
- Multitasking Abilities
Timeline
Server
Pizza Antica
04.2024 - Current
Shift Supervisor
Sunright
06.2023 - 03.2024
Business, Mechanical Engineer
De Anza College