DYLAN LALTA
Toronto,Canada
Summary
Dynamic Senior Client Success Account Manager at Indeed, specializing in churn reduction and revenue growth strategies. Proven track record of managing over $7M ARR for organizations, enhancing client relationships and driving account expansion through effective upselling. Adept at cross-functional collaboration and performance analysis, delivering exceptional results in client satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Senior Client Success Account Manager, Enterprise
Indeed
Toronto, Canada
10.2023 - Current
- Nurtured enterprise-level client relationships, aligning business goals with product offerings.
- Managed $7 million ARR in churn reduction through proactive client engagement.
- Collaborated with cross-functional teams to ensure successful onboarding and ongoing support.
- Identified upselling and cross-selling opportunities to enhance account growth and revenue.
- Served as strategic advisor, providing insights to optimize product usage.
- Conducted regular business reviews, delivering performance insights and resolving issues.
- Acted as primary contact for escalations, addressing client concerns efficiently.
- Developed and implemented client success strategies to maximize solution value.
Client Success Account Manager, Dedicated
Indeed
Toronto, Canada
05.2022 - 09.2023
- Built and maintained strong client relationships to assess needs and ensure satisfaction.
- Acted as primary client contact, offering support throughout customer journey.
- Developed and implemented strategies to enhance client retention and growth.
- Collaborated with cross-functional teams to deliver optimal service and support.
- Tracked and analyzed client metrics, reporting progress to internal stakeholders.
- Identified and resolved potential issues to uphold client satisfaction and loyalty.
- Educated clients on products, services, best practices, and industry trends.
- Conducted regular check-ins to provide ongoing support for client success.
Account Executive
Jobber
Toronto, Canada
04.2021 - 04.2022
- Secured prospects as customers by managing sales processes post-initial contact.
- Provided tailored recommendations based on industry, company size, and workflows.
- Conducted thorough discovery sessions and product demonstrations for prospective customers.
- Collaborated with Sales Development Representatives to enhance customer experience on Jobber.
- Maintained active pipeline while consistently meeting monthly quotas.
- Partnered with marketing and customer success teams to ensure optimal service, address complaints, and develop best practices.
- Utilized Salesforce for tracking KPIs and analyzing performance metrics.
Founder/CEO
Trivictus Media LTD.
Toronto, Canada
03.2019 - 01.2022
- Generated over $500k for clients during BFCM weekend through innovative strategies.
- Cultivated strong client relationships using exceptional interpersonal and communication skills.
- Conducted outbound and inbound prospecting to fill pipelines and secure new clients.
- Assisted E-Commerce companies in growth by leveraging paid traffic and optimized sales funnels.
Staffing Consultant
Randstad Canada
Toronto, Canada
04.2020 - 04.2021
- Collaborated with clients to place candidates into lucrative roles within STIM division.
- Maintained client and candidate information in ATS, ensuring accurate and updated records.
- Executed effective sourcing and marketing strategies to attract clients and candidates for Business Development.
- Conducted interviews for open positions, facilitating successful placements for clients.
- Mediated full cycle recruitment processes, enhancing communication between clients and candidates.
- Developed innovative client and candidate attraction strategies, improving marketing and sales tactics.
- Worked with team to refine business processes, boosting overall efficiency in recruitment efforts.
Senior Growth Consultant
Salesprocess.io
Toronto, Canada
05.2020 - 11.2020
- Sold services and packages that help SaaS companies build wildly profitable inside sales teams.
- Filled and maintained prospect pipeline via. outbound prospecting to see through full sales cycle.
- Ensured exceptional customer service by building strong rapport with customers.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Accomplished consistent sales targets for each day.
High Ticket Closer
Roberto Neqelius Consulting
Stockholm, Sweden
01.2019 - 04.2019
- Company Overview: Worked with high level marketing consulting firm to generate leads, books appointments and close deals.
- Worked with high level marketing consulting firm to generate leads, books appointments and close deals.
- Achieved and exceeded key KPI's.
- Recorded data and maintained source documentation following good documentation practices.
- Outbound prospected via LinkedIn, Facebook and Cold Email to book discovery calls.
- Executed vetting process where clients would be sold and closed on a custom package varying by needs.
- Worked with high level marketing consulting firm to generate leads, books appointments and close deals.
Education
Advanced Diploma with Honours - Business Administration - Marketing
Centennial College
Toronto, ON01.2019
Skills
- Revenue growth strategies
- Sales forecasting
- Churn reduction
- Account management
- Customer retention
- Cross-functional collaboration
- Client relationship management
- Upselling strategies
- Business review facilitation
- Performance analysis
- Salesforce utilization
Hobbies and Interests
- Reading about Marketing, Personal Finance, Entrepreneurship and Self-Development.
- Content Creator on YouTube.
- Weight Lifting - Part of Power Lifting Team.
Professional Memberships Certifications
- Microsoft Office Specialist (MOS), Microsoft Corp., 11/01/17
- Google Analytics, Google, 02/01/21
- Google AdWords, Google, 03/01/21
Affiliations
- Active member of Indeed JobSquad, an organization that breaks barriers to hiring for underrepresented communities.
Accomplishments
- 3x Recipient of Rep of the Quarter
- Presidents club 2023 and 2024
Timeline
Senior Client Success Account Manager, Enterprise
Indeed
10.2023 - Current
Client Success Account Manager, Dedicated
Indeed
05.2022 - 09.2023
Account Executive
Jobber
04.2021 - 04.2022
Senior Growth Consultant
Salesprocess.io
05.2020 - 11.2020
Staffing Consultant
Randstad Canada
04.2020 - 04.2021
Founder/CEO
Trivictus Media LTD.
03.2019 - 01.2022
High Ticket Closer
Roberto Neqelius Consulting
01.2019 - 04.2019
Advanced Diploma with Honours - Business Administration - Marketing
Centennial College
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