Dylan Laing
Kitchener
Summary
Results-driven professional with extensive experience at Canada Post, specializing in route optimization and vehicle inspection. Demonstrated success in ensuring safety compliance and delivering outstanding customer service. Adept at swiftly resolving challenges while maintaining high standards of efficiency in fast-paced environments. Focused on advancing operational effectiveness and enhancing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Letter Carrier
Canada Post
Cambridge
01.2024 - Current
- Organized mail delivery according to route sequence.
- Identified incorrect or incomplete address information on packages prior to delivering them.
- Used road maps or GPS to verify routes and designated addresses.
- Ensured compliance with safety regulations while operating delivery vehicle.
- Adhered strictly to all federal laws governing the handling of confidential documents.
- Delivered various types of mail on routes according to strict timelines.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Solar Panel Installer
Solar Direct Canada
Acton
09.2023 - 01.2024
- Assembled solar panels and wired them to existing systems.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Checked the electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Troubleshot electrical issues related to solar panel installation, and implemented swift resolutions.
- Applied weather sealing to the array, building, or support mechanisms.
- Conducted site visits, assessing solar panel placement, and accurately measuring installation areas.
- Conducted visual inspections and physical tests on previously installed modules and systems to identify faults.
Vending Technician
Tiger Vending and Coffee Services
Hamilton
11.2021 - 08.2023
- Problem-solve and program machines with mechanical and technical issues.
- Stock and maintain pop, snack, and coffee machines with inventory.
- Perform general vehicular maintenance.
- Organize and assess daily stock requirements.
- Plan timely and cost-efficient routes based on varying daily demand.
- Maintain relationships with customers, and respond to their service calls.
- Purchase necessary supplies, and be responsible for large sums of cash.
Delivery Courier
FedEx Express
Cambridge
07.2020 - 11.2021
- Responsible for daily vehicle inspection and maintenance of large commercial box truck
- Delivered and completed pick-ups efficiently, within time constraints.
- Handled packages weighing 70+ lbs safely and responsibly.
- Developed relationships with customers.
- Worked independently, and adapted to changes daily.
- Entrusted with handling and transporting high-value, valuable freight, demonstrating exceptional reliability.
- Used work tablet to upload time, delivery and shipment information into company website or database.
- Communicated effectively with dispatch regarding delivery progress and route detours.
Warehouse Technician
Textbooks For Change
Hamilton
03.2019 - 03.2020
- Processed and packaged online orders for shipping.
- Monitored and maintained stock efficiently using inventory control systems.
- Responded to customer inquiries through email and phone calls.
- Assessed the quality of textbooks and determined the optimal use of each donation.
- Operated a work vehicle to collect book donations from various college campuses.
Store Manager
Boon Burger
Hamilton
12.2017 - 01.2019
- Delegated tasks to employees; ensured they have the proper resources and support to perform their best.
- Monitored inventory and maintained stock.
- Conducted interviews, assessed applicants' skills and abilities, and trained new employees.
- Evaluated labor costs and sales, managed staff hours, and responsibilities to maximize profits.
- Managed social media accounts and product promotion/advertisements.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Electrician Pre-Apprenticeship Level 1 -
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2023
Skills
- Vehicle inspection
- Safety compliance
- Customer service
- Route optimization
- Weather tolerance
- Route planning
- Attention to detail
Certification
- Working at Heights - September 5th, 2023
- Lock-out, Tag Out - September 7th, 2023
- Standard First Aid - CPR C, AED - September 8th, 2023
- Power Elevated Platform - September 11th, 2023
- Naloxone Training - August 1st,2023
- WHMIS - August 8th, 2023
- Health and Safety at Work - II Certificate - June 7th, 2023
References
Available Upon Request.
Timeline
Letter Carrier
Canada Post
01.2024 - Current
Solar Panel Installer
Solar Direct Canada
09.2023 - 01.2024
Vending Technician
Tiger Vending and Coffee Services
11.2021 - 08.2023
Delivery Courier
FedEx Express
07.2020 - 11.2021
Warehouse Technician
Textbooks For Change
03.2019 - 03.2020
Store Manager
Boon Burger
12.2017 - 01.2019
Electrician Pre-Apprenticeship Level 1 -
Mohawk College of Applied Arts And Technology