Dylan Koch
Los Angeles,CA
Summary
Results-driven CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. A pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. I am collaborative and dedicated to building and leading talented and motivated individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CEO
BWLLC
01.2021 - Current
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed over ten key operational initiatives to drive and maintain substantial business growth.
- Managed 3 plus partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Communicated business performance, 50 plus forecasts and strategies to investors and shareholders.
- Represented organization at industry conferences and events.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
CUSTOMER SERVICE ASSOCIATE
Westlake Financial Services
01.2020 - 08.2022
- Collaborated within a team to successfully reconcile and update debt-ridden accounts, restoring $50 million in outstanding balances.
- Consistently maintained meticulous records for an average of 2,000 accounts per month, demonstrating exceptional attention to detail.
- Strategically devised and executed comprehensive plans to recover outstanding payments, employing a proactive approach to optimize collection outcomes.
- Employed advanced techniques to locate and initiate contact with debtors, tactfully inquiring about their payment status while adhering to legal and ethical guidelines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
CUSTOMER SERVICE/SALES ASSOCIATE
Altadena Golf Course
02.2017 - 08.2019
- Provided exceptional customer service to 1000 plus golfers, answering their questions, addressing their concerns, and ensuring their overall satisfaction.
- Acted as an ambassador for the golf course, promoting a positive and welcoming atmosphere for all guests.
- Offered assistance and guidance to ensure an efficient pace of play and adherence to course rules and etiquette.
- Warmly welcomed the 1000 plus golfers upon their arrival at the golf course and providing a friendly and professional first point of contact.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided hundreds of positive first impressions to welcome existing, new, and potential customers.
Education
2 ASSOCIATES DEGREES - MARKETING
Glendale Community College
Glendale, CA12.2025
Skills
- Crisis resolution
- Professionalism
- Communication
- Reliability
- Time management
- Compassion
- Knowledge of mental illness
- Negotiation
- Active listening
- Resilience
- Collaboration
- Customer service
- Cultural sensitivity
- Documentation
- Organization
- Patience
- Google Suite (Gmail, Excel, Docs, Forms, etc)
- Organizational agility
- Innovation management
- Corporate governance
- Financial acumen
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 14 staff members.
- Supervised team of 78 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 17 in the development of Redrum first album I released that went Bronze.
Certification
Certified Nurse Assistant
Rad T
SUD counselor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Japanese
Professional Working
Interests
- I participate in a variety of outdoor recreational activities
- Video Gaming
- Coding and Programming
- App Development
- Advocacy Campaigns
- Fundraising Events
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- Volunteering at local animal shelters and rescue organizations
- Pilates
- Team Sports
- Mindfulness Practices
- Historical Exploration
- Documenting and sharing travel experiences
- Volunteer Travel
Timeline
CEO
BWLLC
01.2021 - Current
CUSTOMER SERVICE ASSOCIATE
Westlake Financial Services
01.2020 - 08.2022
CUSTOMER SERVICE/SALES ASSOCIATE
Altadena Golf Course
02.2017 - 08.2019
2 ASSOCIATES DEGREES - MARKETING
Glendale Community College
Employee of the month Feb 2021
Westlake Financial Services