DYLAN JONES
Lancaster
Summary
A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. while also security focused and ready to help team achieve company team goals
Overview
8
8
years of professional experience
Work History
Security Guard
High Desert Healthcare
07.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sales Representative
Top Dawg Entertainment
01.2019 - 11.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Handle customer service complaints
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Service Representative
Conifer Healthcare Solutions
09.2015 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06.2013
Skills
- Superb Surveillance Skills
- Reliable, organized, flexible, adaptable
- Paperwork Processing
- Scheduling
- Strong Communication skills, written and verbal
- Computer literacy (words, powerpoint, excel, ect)
- High Attention to Detail
- Ability to work with a team
- able to thrive in fast pace environment
- Ability to de-escalate situations , looking from several points of view and applying good judgement
Timeline
Security Guard
High Desert Healthcare
07.2021 - Current
Sales Representative
Top Dawg Entertainment
01.2019 - 11.2020
Customer Service Representative
Conifer Healthcare Solutions
09.2015 - 01.2017
High School Diploma -
Alain Leroy Locke College Preparatory Academy
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