Dylan J. Duncan

• Cooperated with coworkers to improve customer experience and manage storefront
• Resolved customer complaints quickly, maintaining a high level of customer satisfaction
• Ensured consistent delivery of high-quality customer service by setting clear expectations, while overseeing 5-10 employees at a time
• Analyzed sales data to identify trends and opportunities for growth, personally leading said opportunities to ensure success

Fundraiser Program ran in elementary schools, in the

North Carolina area and all over the country

• Consistently met deadlines and successfully achieved bi-monthly fundraising goals
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and providing a positive presence to the workplace
• Trained new team members by relaying information on company procedures
• Guaranteed transparent, efficient, and professional handling of large sums of money
• Executed a comprehensive fundraiser program, while working in excel to set goals that exceeded desired expectations

• Managed budgetary constraints effectively by prioritizing necessary expenses and seeking alternative funding sources when needed
• Established strong communication channels between coaching staff, athletes, parents, and administration for seamless program operations
• Provided transportation for students to and from events
• Accounted for absent students and coordinated with parents to ensure student accountability
• Served as a mentor and role model for athletes, guiding them in their personal development and offering support in times of need.