Dylan Hines
Toronto,Canada
Summary
Restaurant manager and hospitality leader with 10+ years of experience in upscale restaurants, resorts, and high‑volume event environments. Combines elite service standards with strong operational management, including inventory control, staff scheduling, systems implementation, and floor leadership. Known for exceptional guest experience, calm authority under pressure, and the ability to build high‑performing teams while maintaining consistency, efficiency, and profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Keltic Lodge Resort & Spa
Ingonish Beach, Nova Scotia
06.2023 - 02.2025
- Led full front‑of‑house and bar operations for a high‑volume resort restaurant and event venue.
- Managed staff scheduling, shift coverage, and labour optimization across dining room, bar, and banquet service.
- Ordered and maintained bar and restaurant inventory, monitored stock levels, reduced waste, and ensured product availability during peak periods.
- Implemented and maintained service systems, workflows, and opening/closing procedures to ensure consistency and efficiency.
- Trained, coached, and supervised 40+ staff members, improving service quality, confidence, and team performance.
- Handled guest recovery, VIP accommodations, and on‑the‑spot problem solving to protect guest satisfaction and brand reputation.
- Coordinated FOH–BOH communication to maintain pacing, reduce wait times, and ensure seamless service flow.
Server, Bartender & Banquet Supervisor
Golf North
Ingonish Beach, Canada
09.2020 - 05.2023
- Led service for weddings, banquets, and private events serving 150-350+ guests.
- Oversaw FOH teams, assigned sections, and maintained service standards across bars, dining rooms, and event spaces.
- Delivered high-volume bartending, crafting classic and signature cocktails with speed and precision.
- Ensured consistent quality and professionalism during peak hours and multi-room service operations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Line Cook
Chowder House
Neils Harbour, Canada
06.2018 - 09.2018
- Prepared ingredients, executed menu recipes, and maintained consistent dish quality during high-traffic periods.
- Set up workstations and equipment for opening and closing, supporting smooth kitchen operations.
- Uphold strict sanitation and food-safety standards while preventing cross-contamination.
Food and Beverage Server
Meat Cove Welcome Centre
Meat Cove, Canada
09.2015 - 08.2018
- Provided friendly, efficient service to high volumes of seasonal guests in a fast-paced environment.
- Maintained an organized, clean dining area to enhance guest experience.
- Handled multiple tables and peak rushes with calm, professional, guest-focused service.
Education
High School Diploma -
Cabot Education Centre
Neil's Harbour, NSSkills
- Inventory Management — Implemented advanced inventory tracking systems, reducing food waste by 15% and achieving record-low shrinkage rates
- Cost Control — Drove food and labor cost reductions of 11-20% through vendor negotiations and portion optimization, boosting overall profitability significantly
- Staff Scheduling — Optimized scheduling with data-driven tools, reducing labor costs by 10% while maintaining full coverage, resulting in larger staff retention rates-exceeding averages
- Payroll Management — Oversaw accurate payroll for 30 staff, integrating time-tracking software to eliminate discrepancies, cut overtime by 20%, and ensure 100% compliance with labor laws
- Organized Systems & Operational Efficiency — Designed and rolled out streamlined operational systems (including SOPs and workflow automation), increasing team efficiency by 30% and enabling seamless handling of 200 covers per shift
- Menu Design & Development — Created innovative, costed menus with seasonal updates and customer trends analysis, increasing average check size by 12-18% and driving 25% revenue growth through upselling initiatives
Certification
- Smart Serve (Ontario)
- SIR Certification
- First Aid Certification
Languages
English, Native
Job Title
Food & Beverage Manager
Timeline
Restaurant Manager
Keltic Lodge Resort & Spa
06.2023 - 02.2025
Server, Bartender & Banquet Supervisor
Golf North
09.2020 - 05.2023
Line Cook
Chowder House
06.2018 - 09.2018
Food and Beverage Server
Meat Cove Welcome Centre
09.2015 - 08.2018
High School Diploma -
Cabot Education Centre