Dylan Herrera
MURRIETA,CA
Summary
Results-driven Assistant Center Operations Director with expertise in operations management, process improvement, and quality assurance. Focused on driving patient satisfaction and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Center Operations Director
Concentra
Murrieta, CA
05.2023 - Current
- Oversaw daily operations to ensure compliance with regulatory standards and organizational policies.
- Developed and implemented processes to enhance operational efficiency across all departments.
- Managed teams to drive patient care and satisfaction
- Streamlined workflow processes, reducing turnaround times for services rendered
- Trained and mentored staff, fostering a healthy and efficient work environment
- Implemented quality control measures, enhancing employer satisfaction.
Lead Medical Assistant
Southwest Heart Institute
Temecula, CA
02.2022 - 05.2023
- Administered medications and assisted with diagnostic tests under physician supervision.
- Collaborated with healthcare providers to streamline communication and improve patient care delivery.
- Monitored inventory levels of medical supplies, ensuring availability for daily operations.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Temecula 24 Hour Urgent Care
Temecula, CA
04.2019 - 02.2022
- Administered injections and performed basic lab tests under physician supervision.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Trained new staff members on clinic protocols and patient care standards to maintain quality service.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
Associate of Science - Medical Assisting
San Joaquin Valley College
Murrieta, CA06.2019
Skills
- Operations management
- Process improvement
- Quality assurance
- Leadership training
- Performance analysis
- HIPAA compliance
- Customer service
- Direct patient care
- Phlebotomy
- CPR
- Immunization administration
- Specimens collection and processing
Timeline
Assistant Center Operations Director
Concentra
05.2023 - Current
Lead Medical Assistant
Southwest Heart Institute
02.2022 - 05.2023
Medical Assistant
Temecula 24 Hour Urgent Care
04.2019 - 02.2022
Associate of Science - Medical Assisting
San Joaquin Valley College