Dylan Farrelly
Kingston,ON
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Thriving in a work environment with a diverse customer base, catering to specific customer needs ensuring satisfaction. Knowledgeable about product merchandising, payment processing and warranties. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Sales Associate
Stokes INC
11.2022 - Current
- Preparing a variety of merchandise for sales floor by pricing or tagging.
- Organizing racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handling cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solving customer challenges by offering relevant products and services.
- Collaborating with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organizing in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Recommending complementary purchases to customers, increasing revenue.
Sales Associate
T Kettle INC
12.2021 - 11.2022
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Sanitizing the workspace, cleaning filtration systems, and overall store cleanliness to the highest standard
- Resolved problems, improved operations and provided exceptional service
- Provided personalized tea shopping experiences for repeat customers by remembering their preferences and offering new tailored recommendations.
- Assisted in training new staff members on company policies, tea and product information, as well as sales techniques for a seamless onboarding experience.
Small Business Owner
Self Employed
07.2023 - Current
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Meat Clerk
Loblaw Company LTD
05.2021 - 12.2021
Cashier
Shoppers Drug Mart
06.2017 - 07.2017
Education
Bachelor of Science - Applied Social Sciences And Humanities
Queens University
05.2026
High School Diploma -
Bayridge Secondary School
Kingston, ON06.2021
Skills
- Outgoing Personality
- Positive Customer Engagement
- Product Sales
- Policy and Procedure Adherence
- Engaging with Diverse Customers
- Fraud Detection
- Safety and Cleanliness Standards
- Product Knowledge
- Store Organization
- Persuasion techniques
- POS Software
- Reliable and Responsible
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Chinese (Mandarin)
Elementary
Hindi
Elementary
Timeline
Small Business Owner
Self Employed
07.2023 - Current
Sales Associate
Stokes INC
11.2022 - Current
Sales Associate
T Kettle INC
12.2021 - 11.2022
Meat Clerk
Loblaw Company LTD
05.2021 - 12.2021
Cashier
Shoppers Drug Mart
06.2017 - 07.2017
Bachelor of Science - Applied Social Sciences And Humanities
Queens University
High School Diploma -
Bayridge Secondary School
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