Dylan DeLuna
Yucca Valley
Summary
Dynamic Field Service Representative with Southern California Edison, skilled in electrical troubleshooting and customer service. Proven track record in maintaining safety protocols and enhancing operational efficiency. Adept at collaborating with teams to resolve outages and ensure compliance, contributing to reliable service delivery and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Field Service Representative
Southern California Edison
05.2023 - Current
- Provide exceptional customer service by responding to outages, service requests, and inquiries, resolving issues efficiently while maintaining clear communication and upholding SCE’s commitment to reliability and safety.
- Perform inspections, maintenance, and troubleshooting of electrical systems and meters, ensuring operational integrity and compliance with safety standards in diverse weather conditions and high-pressure situations.
- Document field activities, safety observations, and customer interactions using company systems, maintaining 100% compliance with regulatory and operational reporting requirements.
Apprentice Lineman
Southern California Edison
09.2022 - 05.2023
- Assisted Journeyman Lineman with work to learn trade and practice techniques.
- Promoted safe working practices within the crew by adhering to established safety protocols at all times.
- Gained proficiency in climbing poles and structures to perform required tasks at varying heights.
- Developed strong technical knowledge of electrical systems, transformers, circuit breakers, switches, insulators, and other power distribution components.
- Installed and maintained overhead pole components and Underground Residential Distribution (URD) equipment.
Groundman
Southern California Edison
04.2021 - 09.2022
- Maintained equipment functionality with regular checks, cleaning, and minor repairs as necessary.
- Collaborated effectively with fellow groundsmen to complete projects efficiently and maintain high-quality standards.
- Promoted safe working practices within the crew by adhering to established safety protocols at all times.
- Supported successful project completions by collaborating closely with experienced linemen and supervisors to execute assigned tasks effectively.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
Education
Electrical Lineworker Program - Pre-apprenticeship Program
Northwest Lineman College
Oroville, CA08-2018
Skills
- Customer service
- Electrical troubleshooting
- Equipment maintenance
- Safety protocol adherence (APM)
- Revenue protection
- Team collaboration
Accomplishments
- Participated in help at the Eaton fire by documenting damaged structures.
- Served at many districts within the company including (Yucca Valley, Palm Springs, Menifee, Redlands, Foothill, Ontario, Victorville, Barstow)
- Has a spotless safety and driving record within the company.
Timeline
Field Service Representative
Southern California Edison
05.2023 - Current
Apprentice Lineman
Southern California Edison
09.2022 - 05.2023
Groundman
Southern California Edison
04.2021 - 09.2022
Electrical Lineworker Program - Pre-apprenticeship Program
Northwest Lineman College
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