Dylan Champion (she/her)

Under the supervision of SFMC Mentors, during Senior Practicum:

• Conducted regular follow-ups to monitor client status and adapt services as necessary.
• Facilitated communication between clients and service providers, improving service delivery efficiency.
• Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
• Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
• Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
• Coordinated case management processes to ensure timely services and support for clients.
• Assisted clients with accessing resources, enhancing their overall experience and satisfaction.
• Maintained accurate documentation in case management software to track client progress and outcomes.
• Collaborated with multidisciplinary teams to develop tailored care plans for diverse client needs.

• Planned and implemented activities schedule for individual and groups while promoting social interaction and engagement among the residents
• Facilitated communication between residents and families and staff
• Documented activity attendance and feedback to improve future programming initiatives.
• Collaborated with staff to develop personalized activity plans tailored to individual resident needs.
• Smart Choices Certificate – Responsible Service Certificate
• Has completed dementia training courses provided by the WHRA
• Member of OH&S committee, Behavioral Committee and Ethics Committee

• Seasonally
• Assisted customers with product selection and inquiries, enhancing overall shopping experience.

• Responsibilities – POS System, cashier, outbound and incoming calls, returns, making orders, signing out orders, problem solving, communicating with customers and coworkers, using COM, credit card applications, curbside delivery
• Some Tool Rental Experience