Summary
Overview
Work History
Education
Skills
Traveling, Photography, Weight Lifting, Multi-Sport Athlete,Beach Goer
Additional Information
Timeline
Generic

Dylan Castro

Pico Rivera,CA

Summary

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server

North Italia Restaurant
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Front of House Team Member

Chick Fil A
08.2021 - 02.2025
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Examined trays to check contents for required items and complete orders.

Room Service

Disneyland Resort
12.2022 - 06.2023
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Steward

Disneyland
12.2022 - 06.2023
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Education

Associate In Aviation - Commercial Flight

Mt. San Antonio College
Walnut, CA

GED -

Los Altos High School
Hacienda Heights, CA
05.2021

Skills

  • Guest Satisfaction
  • Brand Loyalty
  • Training Junior Team Members
  • Team Collaboration
  • Accurate Cash Handling
  • Constructive Feedback
  • Place Settings
  • Operational Efficiency

Traveling, Photography, Weight Lifting, Multi-Sport Athlete,Beach Goer

I'm a very well known person for being out and about. I love to travel around and see what sights are out there in the world. No matter where I could end up I'm always excited to discover a new place. I love to take photos and capture the beauty in everything that the eye captures. I also am  big on staying in shape and trying to be as fit and healthy as possible. I'm very active in the gym going about 5-6 days and I love the competitive aspect of sports. Win or lose it's all about the sportsmanship that is in the game! The best place to be has to be the beach. Nothing beats the sun light and sound of waves and the atmosphere that the beach projects.

Additional Information

I also have experience dealing with kids! Through out all of quarantine, I babysat 2 kids ages 3 and 6. I also was involved with my my church doing Hillsong Kids for a year. Dealing with ages 5-9 helping them with drawing, problem solving worksheets, playing games, and playing with other kids.

Timeline

Server

North Italia Restaurant
10.2024 - Current

Room Service

Disneyland Resort
12.2022 - 06.2023

Steward

Disneyland
12.2022 - 06.2023

Front of House Team Member

Chick Fil A
08.2021 - 02.2025

GED -

Los Altos High School

Associate In Aviation - Commercial Flight

Mt. San Antonio College
Dylan Castro