Dylan Campbell
Woodstock,NB
Summary
A skilled Business Analyst with a record of success, in breaking down and improving technical business systems. Collaborates well to test, implement, refine, and enhance systems and meet current and expected business needs. Excellent research, reporting, and communication strengths developed over a 17-year career.
Overview
17
17
years of professional experience
Work History
Business Systems Analyst
Xplore
07.2017 - Current
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Organized system operating procedures to strengthen efficiencies.
- Designed large fixed wireless integrations to advance company technology and growth.
- Produced expert charts and diagrams to assist with problem analysis.
- Took multiple Satellite projects through all major phases and implemented them as successful solutions.
Operational Analyst
Xplore
06.2012 - 07.2017
- Assessed operational performance to identify areas for improvement.
- Supported supervisor and associated team members to maintain day to day operations.
- Created custom reports and visualizations to support business operations.
- Conducted data analysis to identify opportunities for streamlining client support and improving customer satisfaction.
Technical Support Representative
Xplore
07.2006 - 06.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
Education
High School Diploma -
WHS
Woodstock06.2003
Skills
- Computer Hardware Knowledge
- Testing Activities
- Collect and Model Data
- Enhancement Support
- Gather Project Requirements
- Solution Testing and Implementation
- Requirements Definition
- User Acceptance Testing (UAT) Management
- Solution Implementation
- Solution Development
- Troubleshoot Malfunctions
- Test and Optimize Systems
Additional Information
I am an outgoing individual who enjoys working closely with a team; I bring fun with me to work, and strive to improve the atmosphere around those I work with. I will always take on a challenge and step up to lead those around me to success.
Timeline
Business Systems Analyst
Xplore
07.2017 - Current
Operational Analyst
Xplore
06.2012 - 07.2017
Technical Support Representative
Xplore
07.2006 - 06.2012
High School Diploma -
WHS
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