Dylan Burns
Toronto,ON
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operations and sales. Successful at multi-tasking, balancing customer needs and making new sales. Building loyalty and long-term relationships with customers while reaching sales targets. I am looking to join a company to further improve my knowledge in sales and customer service skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Founder & CEO
Burns Boys Painting
05.2017 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Apprentice
Coady Boys Painting
03.2016 - 03.2017
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
Seasonal Sales Associate
Future Shop
11.2013 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Home Depot
09.2011 - 08.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Solved customer challenges by offering relevant products and services.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier & Sales Associate
Canadian Tire
08.2009 - 05.2011
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Thousand Islands Secondary School
Brockville, ON04.2011
Skills
- Revenue generation
- Strategic vision
- Project management
- Contract negotiation
- Team leadership
- Adaptability and problem-solving
- Time management
- Active listening and communication
- Ability to collaborate well on teams
- Sales and Marketing Strategy
Websites
Certification
- Master Business License
- First-aid and CPR certified
Timeline
Founder & CEO
Burns Boys Painting
05.2017 - Current
Apprentice
Coady Boys Painting
03.2016 - 03.2017
Seasonal Sales Associate
Future Shop
11.2013 - 02.2014
Sales Associate
Home Depot
09.2011 - 08.2012
Cashier & Sales Associate
Canadian Tire
08.2009 - 05.2011
High School Diploma -
Thousand Islands Secondary School
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