Dynamic Sales Associate at Old Navy with a proven track record in sales strategy and employee training. Recognized for enhancing customer engagement through effective communication and adaptability. Skilled in data analysis and conflict resolution, consistently achieving sales goals while fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Old Navy
Edmonton, Alberta
07.2020 - Current
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Placed special orders or called other stores to find desired items.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Adapted sales strategies based on customer interactions and feedback to improve results.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Trained new team members in cash register operation, stock procedures, and customer services.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Soccer Referee
Edmonton Minor Soccer Association
Edmonton, AB
06.2018 - Current
Reacted to complex game situations quickly and effectively.
Officiated games following safety protocols to minimize injury to players.
Adapted to various playing conditions, adjusting officiating styles to match game pace.
Enforced fair play by discouraging unacceptable behavior through disciplinary action.
Assisted new referees with training and learning specific game rules and regulations.
Collaborated effectively with colleagues on complex decisions requiring multiple perspectives.
Mediated disputes between coaches, officials and players to reach mutual agreements.
Summer Camp Counselor
North Pointe Community Church
Edmonton, AB
08.2015 - Current
Camp counselor at the North Pointe Community Church's annual summer camp.
Established and built relationships with campers to ease fears in new environment.
Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
Organized and facilitated daily recreational activities for children, such as sports, arts and crafts, and outdoor games.
Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
Student Volunteer
University of Alberta Ambassadors Program
Edmonton, AB
04.2024 - 06.2025
Represented the University of Alberta at official events, engaging with prospective students, alumni, and the public to promote the university's programs and initiatives.
Led campus tours for prospective students and their families, providing insights on academic programs, student life, and campus facilities.
Assisted with recruitment and outreach efforts by sharing personal experiences, and answering questions about university life.
Collaborated with university staff to organize and support events such as open houses, orientation programs, and student engagement activities.
Delivered presentations and speeches to diverse audiences, improving public speaking and communication skills.
Developed strong interpersonal and leadership abilities through interactions with students, faculty, and community members.
Provided guidance and mentorship to prospective and incoming students, helping them transition into university life.
Contributed to social media outreach and marketing efforts to promote university initiatives and events.
Skills Gained:
✅ Public speaking & communication
✅ Leadership & teamwork
✅ Event planning & organization
✅ Problem-solving & adaptability
✅ Community engagement & networking
Education
Bachelor of Arts - Economics
University of Alberta
Edmonton, AB
06-2025
High School Diploma -
Archbishop Macdonald
Edmonton, AB
06-2021
Skills
Data analysis
Sales strategy
Employee training
Calm demeanor
Conflict resolution
Multi-tasking strength
Sales strategies
Leadership
Hard working
Proficient in Excel
Adaptability
Problem-solving skills
Outgoing personality
Excellent communication skills
Goal oriented
Listening skills
Excellent people skills
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Accomplishments
Multiple Employee of the month awards
Captain of both school and club soccer team
Level 6 piano Royal conservatory of Music recipient
Member of the University of Alberta debate club
Active Member of the University of Alberta Ambassadors program