Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Dylan Bond

Orleans

Summary

Looking to utilize my experience and knowledge to acquire a warehouse position and develop additional skills with opportunity for growth within a company.

Warehouse operations professional with strong leadership skills and hands-on experience in logistics and inventory management. Adept at coordinating teams, optimizing workflows, and ensuring efficient and safe handling of materials. Known for reliability, adaptability, and fostering collaborative work environment to achieve operational goals. Skilled in using warehouse management systems and implementing best practices to drive productivity and accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Warehouse Lead /Bilingual CSR

Metal Supermarkets ( Ottawa )
10.2024 - Current
  • Oversaw daily warehouse operations, ensuring adherence to safety protocols and efficiency standards.
  • Coordinated inventory management, optimizing storage solutions for improved accessibility.
  • Implemented process improvements that enhanced order fulfillment speed and accuracy.
  • Monitored stock levels, initiating reorders to maintain adequate inventory supply.
  • Trained 5 employees on equipment operation and safety protocols.
  • Analyzed workflow processes, identifying bottlenecks and recommending strategic enhancements for productivity.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with the store to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
  • Helped train new employees in safe practices and warehouse procedures, helping to reduce workplace accidents by 50%
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Monitored and reported on customer feedback to management for service improvement initiatives.
  • Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
  • Promoted brand loyalty through excellent rapport-building techniques when communicating with customers from diverse backgrounds.
  • Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
  • Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
  • Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
  • Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about product, billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates..
  • Reduced process inconsistencies and effectively trained team members on CSR best practices and protocols.

Cashier /Retail Stock Clerk

Bulk Barn Foods Limited
07.2023 - 09.2024
  • Served customers at front desk using POS system
  • Assist and guide customers in locating items throughout the sales floor
  • Stock and arrange food products and merchandise (up to 50 lbs)
  • Pick, prepare and process online orders
  • Perform daily cleaning duties and maintain designated areas
  • Display merchandise to maximize product visibility
  • Replenish and organize bulk items in stock room
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Monitored store environment for safety compliance and cleanliness during shifts.
  • Welcome customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Gisele Lalonde
Ottawa East, ON
06.2023

Skills

  • Relationship building
  • Active listening
  • Equipment maintenance and repair
  • Customer service
  • Conflict resolution
  • Warehouse functions
  • Equipment maintenance
  • Performance improvement
  • Inventory management
  • Employee training
  • Forklift certification
  • Communication skills
  • Inventory cycle counting
  • Data entry

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

French and English - Fluent

Certification

  • Skid-Steer Loader Operator June 2024 to Present
  • Working at Heights Certificate March 2022 to Present
  • Bobcat March 2022 to March 2025
  • CRC CPR/AED level C November 2021 to November 2024
  • WHMIS Certification February 2023 to Present
  • Work Health and Safety Awareness ( WHSA ) February 2023 to Present
  • Forklift License Expiry March 12th 2028
  • Driving License Full G August 2025 to August 2027

Timeline

Warehouse Lead /Bilingual CSR

Metal Supermarkets ( Ottawa )
10.2024 - Current

Cashier /Retail Stock Clerk

Bulk Barn Foods Limited
07.2023 - 09.2024

High School Diploma -

Gisele Lalonde

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Dylan Bond