Summary
Overview
Work History
Education
Skills
References
Timeline
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Dylan Bond

Calgary,Alberta

Summary

Dynamic and customer-focused professional with a proven track record as a Host operating in the hospitality industry and as a Retail Sales Associate. Keen to create a welcoming and organized environment for all guests, leading to a positive customer experience. Capable of handling high-pressure situations with poise, efficiency and while assisting other employees in also doing so. Utilizes strong communication and interpersonal skills, coupled with a keen attention to detail. Has acquired proven sales expertise with a commitment to achieving and exceeding sales targets while effectively upselling. Seeking to leverage my diverse skill set to contribute to dynamic teams in new professional settings.

Overview

Work History

Host

Concorde Group
06.2023 - 08.2023
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Retail Sales Associate

Volcom Canada
06.2023 - 08.2023
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Education

High School Diploma -

Western Canada High School
Calgary, AB
06.2025

Skills

  • Product and Service Sales
  • Sales Expertise
  • Customer Assistance
  • Cash Register Operation
  • Time Management
  • Teamwork and Collaboration
  • Independent Judgement
  • Conflict Resolution
  • Team Collaboration
  • Server Support
  • Multitasking Proficiency

References

References available on request.

Timeline

Host

Concorde Group
06.2023 - 08.2023

Retail Sales Associate

Volcom Canada
06.2023 - 08.2023

High School Diploma -

Western Canada High School
Dylan Bond