Dylan Bilgin
Toronto,ON
Summary
Result-driven, bilingual Customer Service Representative with a strong background in customer service, financial planning and sales. Professional with excellent communication and analytical skills and an in-depth understanding of financial products and services. Proven track record of enhancing customer satisfaction and achieving sales goals at Cash 4 You. Excelled in regulatory compliance and financial reporting, growing a branch by 12%. Skilled in customer relationship building and adept in MS Office, demonstrating adaptability and a growth-based approach.
Overview
2
2
years of professional experience
Work History
Financial Services Representative
Cash 4 You
12.2022 - 11.2023
- Administered 7 offices and helped clients with financial services (payday and installment loans, Western Union, and cheque cashing) on a daily basis.
- Counted and handled large sums of cash and received BRINKS deliveries while following FINTRAC regulation.
- Maintained updated records of all financial transactions to support traceability with daily audits.
- Made debt collection and sales calls, with a respective quota of 100 and 50 daily.
- Regularly utilized anti-money laundering procedures to ensure compliance with policies and procedures.
- Inputted financial data into Microsoft Word/Excel and balanced the Interac terminal on a daily basis.
- Dealt with customer service inquiries and resolved any issues that came up.
- Upsold various products and services on a regular basis, such as cheque cashing and loan insurance to installment loan customers and installment loans to payday loan customers.
- While usually working across the GTA, I also administered the Kingston office for 2 months, open to close, during which the branch grew by 12% in October alone - well over the target of 5% monthly growth.
Restaurant Team Member
Tim Hortons
12.2021 - 09.2022
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Greeted guests pleasantly and answered menu questions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Cultivated warm relationships with regular customers.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
B2 French Fluency Certification - French
Alliance Francaise
Marseille, France04.2024
Diploma of Accounting - Accounting And Finance
Durham College
Oshawa, ON06.2022
High School Diploma -
Anderson Collegiate Vocational Institute
Whitby, ON06.2022
Diploma of Business Management - Business Administration
Durham College
Oshawa, ON06.2021
Skills
- Financial Services
- Customer Relationship Building
- Cash Handling
- Sales Goals
- Financial Reporting
- Regulatory Compliance
- Financial Product Sales
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Self Motivation
- Professionalism
- MS Office
Languages
English
Native or Bilingual
French
Professional Working
Accomplishments
Honour Roll Award - 2019, 2020, 2021, 2022
Business Award - 2022
Employee of the Month, Tim Hortons - May 2022
Timeline
Financial Services Representative
Cash 4 You
12.2022 - 11.2023
Restaurant Team Member
Tim Hortons
12.2021 - 09.2022
B2 French Fluency Certification - French
Alliance Francaise
Diploma of Accounting - Accounting And Finance
Durham College
High School Diploma -
Anderson Collegiate Vocational Institute
Diploma of Business Management - Business Administration
Durham College
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