Dylan Aguilera
Summary
Adaptable and results-oriented Lead Service Technician with a proven track record at Envy Irrigation, enhancing team productivity and customer satisfaction through exceptional service and clear communication. Skilled in troubleshooting and customer service, I excel in teamwork, adaptability, and completing physically-demanding work while maintaining high standards under pressure. Achieved consistent quality and efficiency, while displaying punctuality and reliability.
Overview
10
10
years of professional experience
Work History
Lead Service Technician
Envy Irrigation
03.2023 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication with all parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Maximized resource utilization by efficiently delegating tasks based on technician skill sets and availability.
- Operation of company vehicles/ equipment, as well as towing trailers across the greater Toronto area and surrounding regions.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Machine Operator
Oasys Health
12.2022 - 03.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company safety rules and regulations.
- Streamlined workflow by maintaining a clean and organized workstation.
- Collaborated with team members to optimize production processes and improve overall performance.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Warehouse Inventory Clerk
Walmart
11.2021 - 05.2022
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability.
- Minimized stock shortages by proactively monitoring inventory levels and alerting appropriate personnel when replenishment orders were necessary.
- Increased productivity through proper utilization of warehouse equipment such as pallet jacks, and hand trucks.
Line Cook
Granite Golf Club
05.2018 - 10.2021
- Prepared multiple orders simultaneously during peak periods maintaining high standards, maximizing customer satisfaction.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Course Maintenance
Carnarvon Family Golf
05.2014 - 04.2018
- Assisted in completing daily operations for efficient course maintenance and presentation.
- Collaborated with course maintenance staff to ensure prime playing conditions, resulting in a consistently high-quality golf experience for players.
Education
High School Diploma -
Uxbridge Secondary School
Uxbridge, ON06.2022
Skills
Customer Service
Power tool proficiency
Service Reports
Attention to Detail
Flexible and Adaptable
Punctual and Reliable
Teamwork and Collaboration
Troubleshooting skills
Timeline
Lead Service Technician
Envy Irrigation
03.2023 - Current
Machine Operator
Oasys Health
12.2022 - 03.2023
Warehouse Inventory Clerk
Walmart
11.2021 - 05.2022
Line Cook
Granite Golf Club
05.2018 - 10.2021
Course Maintenance
Carnarvon Family Golf
05.2014 - 04.2018
High School Diploma -
Uxbridge Secondary School
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