Dyani Erickson
Victoria,BC
Summary
Energetically excelled at Thrifty Foods as a Customer Service Cashier, mastering high-pressure situations with composure and surpassing customer service goals. Demonstrated exceptional communication and Microsoft Office proficiency, efficiently resolving complaints and fostering a welcoming atmosphere. Skilled in multitasking, I prioritize customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Cashier
Thrifty Foods
08.2021 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Vancouver Island University
Nanaimo, BC 09.2023 - 06.2027
High School Diploma -
École Ballenas Secondary
Parksville, BC06.2023
Skills
- Excellent communication and interpersonal skills
- Proficient in using phone systems and handling high call volumes
- Strong organizational and time management abilities
- Familiarity with office equipment such as printers, copiers, and fax machines
- Proficient in Microsoft Office suite (Word, Excel, Outlook)
- Ability to maintain a professional and friendly demeanor in a fast-paced environment
- Strong attention to detail
-Proficient in data entry and record-keeping
- Ability to multitask and prioritize tasks effectively
Languages
English
Timeline
Vancouver Island University
09.2023 - 06.2027
Customer Service Cashier
Thrifty Foods
08.2021 - 08.2023
High School Diploma -
École Ballenas Secondary
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