Dannielle Ortega
Mississauga,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
GTADnata
07.2022 - Current
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
Barista
Starbucks
08.2021 - 07.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Customer Service Cashier
Kusina Food Express
06.2018 - 02.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
St. Martin Secondary School
Mississauga, ON07.2021
Skills
- Passenger Assistance
- Customer Service Management
- Strong Organization
- Problem Solving
- Detail Oriented
- Team Leadership
- Passenger Assistance
- Stress Tolerance
- Empathy
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
French
Elementary
Timeline
Passenger Service Agent
GTADnata
07.2022 - Current
Barista
Starbucks
08.2021 - 07.2022
Customer Service Cashier
Kusina Food Express
06.2018 - 02.2021
High School Diploma -
St. Martin Secondary School
Similar Profiles
Mathew JohnMathew John
Supervisor of Operations at GTADNATASupervisor of Operations at GTADNATA
Janina MoranteJanina Morante
Passenger Service Agent at GTADNATAPassenger Service Agent at GTADNATA
Ravneet ThindRavneet Thind
Flight Operations Agent at GTADnataFlight Operations Agent at GTADnata