Dannielle Ortega
Mississauga,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
GTADnata
Mississauga, ON
07.2022 - Current
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
Barista
Starbucks
Mississauga, ON
08.2021 - 07.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Customer Service Cashier
Kusina Food Express
Mississauga, ON
06.2018 - 02.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
St. Martin Secondary School
Mississauga, ON07.2021
Skills
- Passenger Assistance
- Customer Service Management
- Strong Organization
- Problem Solving
- Detail Oriented
- Team Leadership
- Passenger Assistance
- Stress Tolerance
- Empathy
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
French
Elementary
Timeline
Passenger Service Agent
GTADnata
07.2022 - Current
Barista
Starbucks
08.2021 - 07.2022
Customer Service Cashier
Kusina Food Express
06.2018 - 02.2021
High School Diploma -
St. Martin Secondary School