Dwight Powell
Toronto,ON
Summary
Dynamic Assistant Store Manager with a proven track record at Wolverine Worldwide/SoftMoc, excelling in customer relations and inventory control. Skilled in leading teams to exceed sales targets through exceptional service and meticulous stock management. Adept at fostering team cohesion and enhancing store operations, achieving a notable increase in customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Wolverine Worldwide
Toronto, Ontario
01.2021 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Back Stock Associate/ Brand Ambassador
Canada Goose
Toronto, Ontario
10.2020 - 12.2022
- Systematized stock room ensuring compliance with standards
- Organized items to maintain correct placement
- Oversaw comprehensive reorganization of back room
- Acquired skills in carefully managing luxury goods
- Guided staff in adhering to organizational protocols
- Checked for damaged goods and discrepancies between purchase orders and deliveries.
- Ensured accuracy of inventory levels in the warehouse.
Back Stock/Sales Associate
Call It Spring
Toronto, Ontario
07.2017 - 09.2020
- Sorted items efficiently for storage.
- Acquired experience in fast-paced setting
- Sought chances to aid colleagues during busy periods
- Organized shelving units before new merchandise arrivals and special events
- Ensured stockroom safety compliance through cleanliness
- Replenished sales floor regularly
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
Education
Plumbing Diploma -
Humber Institute of Technology And Advanced Learning
07-2020
High School Diploma -
Michael Power/St. Joseph High School
06-2019
Skills
- Sales Techniques
- Incident Reports
- Staff Supervision
- Team Building and Leadership
- Customer experience
- Retail Operations
- POS Systems
- Records Management
- Loss Prevention
- Store Organization
- Customer Service
- Stock Rotations
- Records Maintenance
- Goals and performance
- Stock management
- Customer Relations
- Attention to Detail
- Cash auditing
- Store Opening and Closing
- Time Management
- Inventory Control
- Team Management
Availability
open
Timeline
Assistant Store Manager
Wolverine Worldwide
01.2021 - Current
Back Stock Associate/ Brand Ambassador
Canada Goose
10.2020 - 12.2022
Back Stock/Sales Associate
Call It Spring
07.2017 - 09.2020
Plumbing Diploma -
Humber Institute of Technology And Advanced Learning
High School Diploma -
Michael Power/St. Joseph High School
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