Dwight Cruz
Long Beach
Summary
Detail-oriented, organized, and meticulous employee. Works at highly efficient pace to meet tight deadlines while still being able to provide high quality standards towards any project and task. Enthusiastic team player ready to contribute to company success, along with furthering own developmental skills to provide additional innovation and contribution for company advancement. Skilled in staff leadership, workflow optimization, and regulatory compliance, with a proven ability to enhance patient satisfaction and streamline administrative processes.
Overview
8
8
years of professional experience
Work History
Lead Medical Assistant
Providence
01.2021 - Current
- Supervised and trained a team of medical assistants, ensuring compliance with clinical protocols and patient care standards.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Handled escalated patient concerns with professionalism and empathy, resolving issues promptly.
- Coordinated daily operations of the medical office, including scheduling, workflow optimization, and resource allocation.
Medical Assistant
Children's Clinic
03.2020 - 01.2021
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Administered medications and injections as directed by physicians, following proper documentation and safety standards.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and
compassionate environment.
Clinical Manager
Castellano Health
03.2018 - 03.2020
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Implemented new policies and educated staff on changes.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Reviewed operational policies and recommended solutions and change to medical director.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Monitored financial performance, including budgeting, billing, and revenue cycle management.
- Prepared and analyzed reports on productivity, patient flow, and financial metrics for leadership review.
Education
Associate of Science - Science
Mt. San Antonio
Walnut, CAAssociate of Science - Business Management
Mt. San Antonio
Walnut, CAAssociate of Arts - Digital Media & Illustration
Mt. San Antonio
Walnut, CACertified - Medical Assistant
Taller San Jose
Santa Ana, CACertified - Phlebotomy
Taller San Jose
Santa Ana, CALanguages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
Providence
01.2021 - Current
Medical Assistant
Children's Clinic
03.2020 - 01.2021
Clinical Manager
Castellano Health
03.2018 - 03.2020
Associate of Science - Science
Mt. San Antonio
Associate of Science - Business Management
Mt. San Antonio
Associate of Arts - Digital Media & Illustration
Mt. San Antonio
Certified - Medical Assistant
Taller San Jose
Certified - Phlebotomy
Taller San Jose