Dwight Brouse
Edmonton,Alberta
Summary
Dynamic Food and Beverage Manager with a proven track record at North Coast Resorts, excelling in vendor negotiations and staff supervision. Expert in fine-dining and bar management, I consistently enhanced customer satisfaction and operational efficiency, leading a team of over 30 to deliver exceptional service in high-volume settings.
Overview
11
11
years of professional experience
Work History
Food and Beverage Supervisor
Best Western Hotels & Resorts
Valemount, BC
03.2020 - 04.2025
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
Food and Beverage Manager
North Coast Resorts
Quadra Island, BC
03.2014 - 02.2020
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
Front of House Manager
12 Kings Pub and Grill
Vancouver, BC
12.2013 - 02.2020
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
Education
Hospitality Management - Hospitality And Tourism Management
Douglas College
New Westminster, NoneSkills
- Scheduling staff
- Fine-dining expertise
- Bar management
- Table service
- Staff supervision
- Vendor negotiations
- High volume dining
Timeline
Food and Beverage Supervisor
Best Western Hotels & Resorts
03.2020 - 04.2025
Food and Beverage Manager
North Coast Resorts
03.2014 - 02.2020
Front of House Manager
12 Kings Pub and Grill
12.2013 - 02.2020
Hospitality Management - Hospitality And Tourism Management
Douglas College