Dwight Brouse
Hospitality
Edmonton
Summary
Seasoned food and beverage supervisor with over 20 years of experience in the hospitality industry. Seeking a challenging role where I can leverage my extensive knowledge, leadership skills, and Industry expertise to provide exceptional service, enhance operational efficiency, and drive overall success. Committed to maintaining high standards of quality, fostering a positive team environment, and exceeding customer expectations. Passionate about creating memorable dining experiences and contributing to the growth and profitability of the establishment. Dedicated professional with a special talent for providing service that turns guests into regulars.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Food and Beverage Supervisor
Best Western Hotel
Valemont, BC
03.2020 - 09.2024
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Food and Beverage Manager
North Coast Hotels and Resorts
Quadra Island, BC
03.2014 - 02.2020
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Managed bar and wait staff and directed hiring program.
Bar Manager
12 Kings Pub and Grill
Vancouver, BC
01.2007 - 02.2014
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Diploma - Hospitality Management
Douglas College
New Westminster 09.2005 - 06.2007
Skills
Banquet operations
Fine-dining expertise
Scheduling staff
Menu development
Ordering supplies
Wine pairing
Table service
Staff leadership
Staff supervision
Customer service
Opening and closing procedures
Food and beverage service
Prud'Homme Beer Certification
Level 3 Beer Sommelier
WSET Certificayion
Level 2
Timeline
Food and Beverage Supervisor
Best Western Hotel
03.2020 - 09.2024
Food and Beverage Manager
North Coast Hotels and Resorts
03.2014 - 02.2020
Bar Manager
12 Kings Pub and Grill
01.2007 - 02.2014
Diploma - Hospitality Management
Douglas College
09.2005 - 06.2007
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