Hi, I’m
Dwight Brouse
Hospitality
Edmonton,AB
"Having power is not nearly as important as what you choose to do with it"
Roald Dahl
Summary
Seasoned food and beverage supervisor with over 20 years of experience in the hospitality industry. Seeking a challenging role where I can leverage my extensive knowkedge, leadership skills, and industry expertise to provide exceptional service, enhance operational efficiency, and drive overall success. Committed to maintaining high standards of quality, fostering a positive team enviorment, and exceeding custimer expectations. Passionate about creating memorable dinning experiences and contributing to the growth and profitability of the estableshment.
Overview
25
years of professional experience
2
Years of post-secondary education
Work History
Best Western Hotels & ResortsValemount, BC
Food and Beverage Supervisor
03.2020 - 07.2023
Job overview
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
North Coast Hotels And ResortsQuadra Island, BC
Food and Beverage Supervisor
05.2014 - 02.2020
Job overview
- Planned and executed promotions and special events in close collaboration with management.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Identified team weak points and implemented corrective actions to resolve concerns.
12 Kings Pub And GrillVancouver, BC
Front of House Manager
12.2007 - 05.2014
Job overview
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Education
Douglas CollegeNew Westminster, BC
Diploma from Hospitality And Tourism Management
09.2007 - 09.2008
Skills
Menu development
undefinedAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Food and Beverage Supervisor
Best Western Hotels & Resorts
03.2020 - 07.2023
Food and Beverage Supervisor
North Coast Hotels And Resorts
05.2014 - 02.2020
Front of House Manager
12 Kings Pub And Grill
12.2007 - 05.2014
Douglas College
Diploma from Hospitality And Tourism Management
09.2007 - 09.2008
Similar Profiles
Tashina HatlerTashina Hatler
Front Desk Receptionist at Best Western Hotels & ResortsFront Desk Receptionist at Best Western Hotels & Resorts
Alex BienkowskiAlex Bienkowski
Night Auditor at Best Western Hotels & ResortsNight Auditor at Best Western Hotels & Resorts
Cassondra MarcumCassondra Marcum
Front Desk Receptionist at Best Western Hotels & ResortsFront Desk Receptionist at Best Western Hotels & Resorts