Dwight Brouse
Hospitality
Edmonton,AB
Summary
Seasoned food and beverage supervisor with over 20 years of experience in the hospitality industry. Seeking a challenging role where I can leverage my extensive knowledge, leadership skills, and Industry expertise to provide exceptional service, enhance operational efficiency, and drive overall success. Committed to maintaining high standards of quality, fostering a positive team environment, and exceeding customer expectations. Passionate about creating memorable dining experiences and contributing to the growth and profitability of the establishment. Dedicated professional with a special talent for providing service that turns guests into regulars.
Overview
16
16
years of professional experience
1
1
Language
Work History
Food and Beverage Supervisor
Best Western Hotels
03.2020 - 11.2023
- Supervised all food and beverage outlets (restaurant, in room dining, cocktail bar, and pool) to ensure company standards and guest satisfaction
- Ran quarterly staff meetings and created and enforced SOPs for all outlets
- Responsible for weekly schedules for 25 employees and was in charge of manually inputted tips for all food and beverage associates
- Planned and organized setup and coordination of restaurant events for up to 35 people
- Relayed important information to the F&B management team after attending executive committee meetings as the food and beverage representative to discuss projects, current revenue, and forecasting for the week
- Part of CARE committee which worked with general manager, director of human resources, along with all department heads in monthly meeting on how to improve guest and employee satisfaction.
Food and Beverage Supervisor
North Coast Hotels and Resorts
03.2014 - 02.2020
- Supervised 2 restaurants and 2 licensed facilities, setup each to Health and Sanitation Code last inspection ran was 100% to spec
- Supervised 50 team members during 3 shifts
- Created and managed schedules
- Prepared and delegated tasks based upon priority to team members
- Ensured proper preparation with existing items on menu and created new items for menus
- Created and executed buffets and VIP parties for up to 200 guests
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Provided proper training and follow up to newly hired team members as well as existing tenured team.
Front of House Manager
12 Kings Pub and Grill
12.2007 - 05.2014
- Promoted from bartender to bar manager within one year
- Worked varied shift schedule including lunch and dinner shifts, opening and closing restaurant several times
- Reduced inventory cost by 40% through evaluating and streamlining vendor selection process
- Consistently exceeded sales goals by providing superior customer service and quality food
- Addressed complaints and resolved problems with both staff and customers
- Responsible for managing register receipt counts and bank deposits.
Education
Diploma - Tourism and Hospitality Management
DOUGLAS COLLEGE
New Westminster, BC 05.2001 -
Skills
Communicationsundefined
Timeline
Food and Beverage Supervisor
Best Western Hotels
03.2020 - 11.2023
Food and Beverage Supervisor
North Coast Hotels and Resorts
03.2014 - 02.2020
Front of House Manager
12 Kings Pub and Grill
12.2007 - 05.2014
Diploma - Tourism and Hospitality Management
DOUGLAS COLLEGE
05.2001 -
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