Dwight Borden
Moncton
Summary
Professional Retail Manager , with 20+ years of experience in the field. I have a proven track record that includes; developing my team for higher responsibilities, improving store sales by coaching and development and reducing loss by implementing LP policies. I am a person who leads by example not from the back but from the front and builds consensus
Overview
19
19
years of professional experience
Work History
Store Manager
Designer Brands Canada - Designer Shoe Warehouse
07.2021 - Current
- Managed highest volume store of the district, $7 Million, by ensuring a balance between Customer Engagement and Work Productivity
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Overseen Operations in both the Warehouse and Sales Floor
- Responsible for all hiring and training of staff and member of the management team either one on one or delegation.
Store Manager
Designer Brands Canada - The Shoe Company
03.2020 - 07.2021
- Transfer from Shoe Company Charlottetown by request of Staff of the store and District Manager
- Responsible for Staff of 8 with yearly sales of $2 Million
- Improved Store Standards and implemented company directives with Assistant Manager and team.
- Assisted with the Implementation of new Company Wide Asset Protection Guidelines
- Promoted ASM to SM upon transfer to DSW in July of 2021
Store Manager
Designer Brands Canada - The Shoe Company
01.2019 - 03.2020
- Lead a Team of 8 while achieving over $1 million in Sales for the year
- Handled Customer Issues and Concerns as thye arose
- Scheduled the team best for work/life balance while ensuring the needs of the business are met
- Trained and Coached team ensuring line of succession- When transferred to Moncton my Assistant Manager was promoted to Store Manager
- Maintained Store Standards and implemented new company directives when communicated
Sales Associate
Sears Canada
05.2017 - 01.2018
- Responsible for learning and selling all major appliance brands offered by Sears
- Educate Customer on products as well as set up Delivery and follow ups
- Maintained Goals Set up by Department Manager
- Communicate all promotions and offers to Customers and Staff
- Worked with Department Manger on Executing weekly sale promotion
- Worked with Department Manager on all Loss Prevention Issues
- During Liquidation assumed additional responsibilities attributed to ASM
General Manager
Wendys Restaurant
02.2016 - 12.2016
- Responsible for oversight of all Inventory Controls
- Maintain all policy and procedures established by Wendy's
- Overseen Managers in control of shifts during the day
- Responsible for Product Ordering
- Continually Improve the standards of Cleanliness in the restaurant.
- Deal effectively with staff and customer concerns.
- Responsible for Hiring and Overseeing Training of New Staff
- During Tenure Achieved A+ Status during Cooperate Restaurant Audit - A first for this location
Store Manager
EB Games Canada
06.2006 - 01.2016
- During my tenure I managed the EB Games in:
- Bedford form 2006-2007| Dartmouth 2007-2014| Lower Sackville 2014-2016
- Customer Service: Seeing to the needs of the people who came into my store
- Drive Individual and Store Sales
- Responsible for recruiting and training new staff members
- Merchandising to maximize sales and profitability
- Conflict resolution with customer issues and staff
- Hired and Trained New Staff Members
- Engaging in Fun and Interactive Midnight Launch of major game titles
Education
Applied Communication Arts
Nova Scotia Community College
Middleton, NS06-2002
High School Diploma -
Middleton Regional High School
Middleton, NS06-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
- Store merchandising
- Loss prevention
- Operations oversight
- Inventory oversight
Languages
English
Native or Bilingual
Awards
- 2016 Wendy's Customer Service Award
- 2016 Wendy’s A+ Level Restaurant
- 2011 EB Games Manager All Star Award
- 2011 EB Games Profit Award for Region 801
- 2007 EB Games Manager All-Star Award
Accomplishments
Designer Brands Canada
2023: DSW #1 in Profitability in Canada
2022: DSW Achieved goal in Shrink Results - Saving $20K year over year
Sears Canada:
- Helped save +$40K In Sales to Sears Canada by assuming the role of Customer Service Manager for my department.
EB Games:
- Assisted in New Store Openings with the District Manager.
- Helped Improve District Results on Used Sales during the Summer of 2010. Final improvement was 2% above the district average.
- Co- ran Assistant Manager training calls during 2010.
- Assisted and Ran Inventories with the District Manager: 2009-2015
- Summer of 2006: Overseen and Ran Two EB Games stores; Bedford and Bayers Lake Location
Timeline
Store Manager
Designer Brands Canada - Designer Shoe Warehouse
07.2021 - Current
Store Manager
Designer Brands Canada - The Shoe Company
03.2020 - 07.2021
Store Manager
Designer Brands Canada - The Shoe Company
01.2019 - 03.2020
Sales Associate
Sears Canada
05.2017 - 01.2018
General Manager
Wendys Restaurant
02.2016 - 12.2016
Store Manager
EB Games Canada
06.2006 - 01.2016
Applied Communication Arts
Nova Scotia Community College
High School Diploma -
Middleton Regional High School