Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Navjyot Singh Multani

Niagara falls,ON

Summary

"Results-driven professional with expertise in delivering innovative solutions and driving efficiency in fast-paced environments. Proven ability to lead teams and tackle complex challenges, with a track record of enhancing productivity and fostering growth. Passionate about bringing creativity and strategic thinking to new opportunities."

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Walmart
Niagara Falls, ON
12.2024 - Current
  • Enhanced customer engagement by organizing product displays and providing tailored recommendations, driving sales growth
  • Collaborated with team members to meet daily stocking and merchandising goals, ensuring smooth store operations
  • Maintained efficiency in restocking and inventory tasks, minimizing waste and ensuring product availability goals

Server

Niagara Distillery
Niagara Falls, ON
08.2023 - 08.2024
  • Delivered exceptional customer service, earning consistent guest praise and positive feedback
  • Increased sales by 12% by promoting spirits, upselling products, and building strong guest relationships
  • Boosted the distillery's Google rating by 15.15% through 5-star reviews for service product knowledge and attention to detail

Warehouse Assistant

The Book depot
Thorold, ON
10.2023 - 04.2024
  • Spearheaded cross-training initiatives, teaching colleagues new skills across departments to enhance team flexibility and operational efficiency
  • Collaborated with the Workers' Voice Group to support company growth and employee welfare projects, fostering a positive and inclusive work culture
  • Adapted quickly to diverse roles, excelling in complex tasks and maintaining high productivity while lifting materials up to 55 pounds

Assistant Brewer

NBC
Niagara Falls, ON
05.2023 - 04.2024
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Hand-assembled needed parts with bolts and screws.
  • Used hand trucks and forklifts to unload, load and transport items.

Host

Niagara Distillery
Niagara Falls, ON
02.2023 - 08.2023
  • Answered phone inquiries, providing menu details and promotions to enhance guest experience
  • Managed reservations and seating, optimizing table turnover and sales opportunities
  • Built rapport with guests, promoting specials and events, boosting sales and satisfaction

Customer Support Professional

Info way BPO Solutions
India
07.2021 - 10.2022
  • Handled high-volume inbound/outbound calls, resolving customer issues efficiently
  • Managed and updated customer accounts with accuracy using CRM software
  • Consistently met or exceeded call resolution and service quality targets
  • Assisted in team collaboration to improve overall customer experience

Education

International Business Diploma - Business

Niagara College
Canada
08.2024

Secondary School Diploma -

Maharishi Vidhya Mandir, M.V.M
India
07.2021

Skills

  • Customer service
  • Data analysis
  • Microsoft Excel
  • Market research
  • Team collaboration
  • Project management

Certification

  • Sales Development Representative Professional, Salesforce, 04/01/25 (Expected)
  • Digital Marketing and E-commerce, 01/01/25
  • Business Analysis & Process Management, 12/01/24

Timeline

Sales Associate

Walmart
12.2024 - Current

Warehouse Assistant

The Book depot
10.2023 - 04.2024

Server

Niagara Distillery
08.2023 - 08.2024

Assistant Brewer

NBC
05.2023 - 04.2024

Host

Niagara Distillery
02.2023 - 08.2023

Customer Support Professional

Info way BPO Solutions
07.2021 - 10.2022

International Business Diploma - Business

Niagara College

Secondary School Diploma -

Maharishi Vidhya Mandir, M.V.M

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Navjyot Singh Multani