DWAYNE MICHAEL YACISHYN
IT Wrangler Tech Services
Yorkton,Saskatchewan
Experienced IT professional with 20 years in network and infrastructure support, specializing in HPE Aruba switching and wireless technologies. Expertise in deploying, configuring, and troubleshooting network equipment and file servers. Proven skills in managing IT projects, developing technical documentation, and enhancing collaboration to improve network operations and drive infrastructure upgrades.
2
Languages
1
Certification
27
years of professional experience
Work History
Founder\Owner
4 Years
IT Wrangler Tech Services - Shaunavon | 03.2022 - 03.2026
- Diagnosed, resolved, and documented trouble tickets utilizing an online trouble ticket system.
- Oversaw customer billing processes, ensuring accuracy and timely transactions.
- Employed accounting software for financial transactions and records.
- Utilized Ubiquiti, Sophos, HP instantON equipment for networking solutions.
- Utilized ESET, Comodo, and OPSWAT for threat detection.
- Implemented marketing initiatives and managed social media strategies to enhance brand presence.
- Sourced and quoted products, facilitating informed purchasing decisions.
Network Technician
19 Years 11 Months
Chinook School Division #211 - Shaunavon | 04.2006 - 03.2026
- Diagnosed, repaired, and documented trouble tickets using an online trouble ticket system.
- Delivered desktop, network, and tech advisory support to 9 schools, Hutterite colonies, and a bus maintenance garage, ensuring reliable technology access.
- Led local site planning and implementation of the MPLS (SaskTel/Government initiated) Re-IP project to optimize network infrastructure.
- Delivered comprehensive desktop, network, and tech advisory support to 9 schools, Hutterite colonies, and a bus maintenance garage.
- Oversaw Chromebook management to ensure effective use in educational settings. through Google Admin for educational efficiency.
- Oversaw iPad management using MaaS 360 for secure and efficient deployment.
- Leveraged Microsoft Intune for device management.
- Maintained Cisco Phones via UCDM, ensuring seamless communication.
- Managed the printing services across the entire division utilizing PaperCut.
- Configured and troubleshot video conferencing equipment, facilitating effective remote connections.
- Installed and configured network devices to support seamless communication and data transfer, including router/firewall, switch, printer, and Wireless AP configuration for robust networking.
- Configured and troubleshot video conferencing equipment for remote connections.
- Diagnosed and repaired PC and Mac laptops, desktops, and peripherals—including barcode readers, scanners, printers, document cameras, and SMART Boards—enhancing user productivity.
- Imaged and deployed desktop hardware using SCCM, FOG, Acronis True Image, Clonezilla, Phrealon, UDP Cast & Ghost Software for PCs, and Apple-based NetBoot and ARP for Macs.
- Managed and repaired sole Xserve for school division, maintaining critical server functionality.
- Employed DeepFreeze for enhanced security and lockdown of PCs.
- Contributed to the team creating a standardized Windows XP desktop image for consistent use across division sites.
Technology Development
5 Months
The Marieval Enterprise Center Inc - Grayson | 11.2005 - 04.2006
- Visited client sites to troubleshoot and resolve computer-related problems, ensuring customer satisfaction.
- Troubleshot and resolved computer-related problems at client sites, enhancing customer satisfaction.
- Developed standardized images for PCs to streamline deployments.
- Administered business LAN systems, managing network operations and server administration.
- Provided comprehensive guidance and training to staff and employers regarding technological utilization and purchasing.
- Received, diagnosed, and documented help desk calls efficiently to enhance support operations.
- Guided and trained staff and employers on effective technological utilization and purchasing decisions.
Tier 1 Service Technician (Internet\MAX Support)
5 Months
SaskTel - Moose Jaw | 05.2005 - 10.2005
- Received, diagnosed, and documented tier 1 Internet and IPTV services help desk calls, enhancing problem resolution processes.
- Guided customers to reduce repeat calls and enhance service efficiency.
- Provided information on SaskTel and third-party products, effectively addressing customer inquiries.
Website Administrator\Computer Support
1 Year 3 Months
Key Chevrolet Cadillac Ltd - Yorkton | 01.2004 - 04.2005
- Photographed and posted used cars on company website, increasing visibility and engagement.
- Delivered user support and training to promote effective technology use.
- Provided computer support to maintain operational efficiency and troubleshoot user issues.
- Managed server setup in collaboration with General Motors.
Work Experience
Holy Trinity Catholic School Division - Moose Jaw | 02.2005 - 02.2005
- Installed Sun Solaris 9 on Sun hardware, enhancing system performance and reliability.
- Facilitated network drops installation and operations.
- Installed Sun Solaris 9 on Sun hardware to improve performance and reliability.
- Imaged Windows 98 workstations for efficient deployment.
- Assisted with technology troubleshooting in Division Office and High School.
Overnight Stocker
2 Months
Wal-Mart - Yorkton | 10.2003 - 12.2003
- Priced merchandise, stocked shelves, and set up displays to enhance product visibility and customer engagement.
- Operated pallet jacks to streamline inventory movement and ensure timely restocking.
- Utilized inventory systems and hardware to maintain accurate stock records, supporting efficient inventory management.
Support Analyst
5 Months
Sunrise Health Region - Yorkton | 03.2003 - 08.2003
- Diagnosed and documented tier II help desk calls for effective resolutions.
- Administered workstations remotely using RDP & RealVNC, resolving errors and installing software swiftly.
- Assisted first-time users with network and email connections, enabling smooth access.
- Tracked and managed assets of old and new equipment for streamlined inventory.
- Configured and deployed thin clients in a Citrix environment for optimized performance.
- Guided first-time users through network and email connections for seamless access.
- Tracked assets of old and newly acquired equipment to enhance inventory management.
- Unpacked newly acquired equipment and recorded relevant data into the Asset Database for thorough record-keeping.
Youth Intern
3 Months
Churchbridge Community Access Program Incorporated - Churchbridge | 12.2002 - 03.2003
- Provided technical support and computer training to several individuals, including residents, a car dealership, an R.M. Office, and two town offices.
- Maintained the website at http:\www.churchbridge.com, ensuring accurate and up-to-date information for users.
- Provided technical support for computer stations and users, facilitating uninterrupted operations at the site.
- Maintained the website at http:\www.churchbridge.com to ensure information accuracy.
- Delivered technical support and computer training to residents, a car dealership, an R.M. Office, and two town offices, enhancing their digital skills.
Customer Service Specialist
4 Months
Wal-Mart - Saskatoon | 07.2002 - 11.2002
- Priced merchandise, stocked shelves, assisted customers, and performed price checks to enhance customer experience and satisfaction.
- Arranged back-to-school displays in store to attract customer attention. to optimize seasonal sales.
- Operated pallet jacks to streamline inventory management and ensure product availability.
Computer Support and Web Site Design
2 Years 10 Months
Yorkton Catholic School Division #86 - Yorkton | 07.1999 - 05.2002
- Installed and troubleshot Macintosh and IBM-compatible hardware, software applications, and related network devices for optimal performance.
- Installed and troubleshot Macintosh and IBM-compatible hardware and software applications, ensuring optimal network performance.
- Configured computer security applications, enhancing data protection and user management.
- Set up software applications for network sharing, enhancing collaboration among users.
- Established Network Assistant 2.0 for remote administration of Macintosh systems, increasing support efficiency.
- Designed and developed websites for division and St. Mary's and St. Alphonsus Schools, improving online presence and user engagement.
Grade 12 Work Experience
2 Months
Harvest Moon Technologies - Yorkton | 04.1999 - 06.1999
- Shadowed technicians to understand and apply operational standards and practices.
- Installed network cards to enhance connectivity for new PCs.
- Facilitated recycling of floppy disks to support company sustainability efforts.
- Installed Windows 95 operating systems on new PCs to enhance user experience and keep hardware updated.
- Recycled floppy disks for company use, promoting sustainability.
Grade 12 Work Experience
2 Months
Custom Microsystems - Yorkton | 02.1999 - 04.1999
- Observed technicians performing tasks to gain insights into technical operations.
- Organized store front layout to enhance customer experience.
- Gathered information through online research as required to support business efforts.
Education
Certificate Program - CISCO Networking / Computer Technician
Suncrest College - Yorkton
01-2005
Certificate Program - Micro-Electronics Technician
Sask Polytechnic - Woodland Campus - Prince Albert
01-2001
Certificate Program - Business
Suncrest College - Yorkton
01-2000
Completed Sask Polytech - Palliser Campus Extension Program, enhancing knowledge in business practices.
High School Diploma
Sacred Heart High School - Yorkton
01-1999
Achieved Honour Roll status for academic excellence.
Skills
Ubiquiti
Sophos
ESET
PaperCut
Comodo
Microsoft Intune
MaaS 360
Google Admin
Accomplishments
- Achieved Customer Satisfaction by completing tasks with accuracy and efficiency.
Languages
English
Native or Bilingual
French
Elementary
Certification
- Microsoft Certified Professional
- A+ Certification
Interests
Volleyball Canada Referee, Volleyball, Badminton, Curling, Agriculture, Social Justice, PC Gaming\Esports, Photography, Western Fashion, Camping, Hiking, Volunteering, Canoeing, Bull Riding, LGBTQ2+ Issues, CFL, Rodeo, Technology, Software Evaluation, Board Games, Outdoors, Motorsports
Awards
- Honor Roll Grades 10,11,12
- Received Student Organizational Award in Grade 12
Timeline
Founder\Owner
IT Wrangler Tech Services
03.2022 - 03.2026Read more
Network Technician
Chinook School Division #211
04.2006 - 03.2026Read more
Technology Development
The Marieval Enterprise Center Inc
11.2005 - 04.2006Read more
Tier 1 Service Technician (Internet\MAX Support)
SaskTel
05.2005 - 10.2005Read more
Work Experience
Holy Trinity Catholic School Division
02.2005 - 02.2005Read more
Website Administrator\Computer Support
Key Chevrolet Cadillac Ltd
01.2004 - 04.2005Read more
Overnight Stocker
Wal-Mart
10.2003 - 12.2003Read more
Support Analyst
Sunrise Health Region
03.2003 - 08.2003Read more
Youth Intern
Churchbridge Community Access Program Incorporated
12.2002 - 03.2003Read more
Customer Service Specialist
Wal-Mart
07.2002 - 11.2002Read more
Computer Support and Web Site Design
Yorkton Catholic School Division #86
07.1999 - 05.2002Read more
Grade 12 Work Experience
Harvest Moon Technologies
04.1999 - 06.1999Read more
Grade 12 Work Experience
Custom Microsystems
02.1999 - 04.1999Read more
Sacred Heart High School - High School Diploma,
Read more
Suncrest College - Certificate Program, Business
Read more
Sask Polytechnic - Woodland Campus - Certificate Program, Micro-Electronics Technician
Read more
Suncrest College - Certificate Program, CISCO Networking / Computer Technician
Read more