Dwayne Mark
Etobicoke,ON
Summary
Dedicated and reliable, with a proven track record at Uber Eats for enhancing delivery efficiency and customer satisfaction through meticulous route optimization and exceptional service. Skilled in GPS navigation and problem-solving, I excel in fast-paced environments, consistently meeting tight deadlines. My positive attitude and commitment to safety underscore my professional approach, driving repeat business and upholding company reputation.
Overview
2021
2021
years of professional experience
Work History
Delivery Driver
Uber Eats
- Transported parcels directly to customers and commercial establishments.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Personal Shopper
Instacart
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Selector
Matrix Logistics Services
10.2003 - 05.2020
- Moved loads of up to Number pounds using forklifts and other lift equipment.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
- Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
- Improved warehouse efficiency through accurate and timely retrieval of products for delivery.
Education
Architectural Technology - Architectural Engineering
George Brown College
Toronto, None09.2004
Toronto District High School Diploma - High School Diploma
Neil MC Niel Secondary School
09.2002
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Problem-solving
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Safe driving record
- Order picking and processing
- Quality assurance
- Delivery recordkeeping
Languages
English
Full Professional
Timeline
Selector
Matrix Logistics Services
10.2003 - 05.2020
Delivery Driver
Uber Eats
Personal Shopper
Instacart
Architectural Technology - Architectural Engineering
George Brown College
Toronto District High School Diploma - High School Diploma
Neil MC Niel Secondary School
Similar Profiles
Walid NoorzaiWalid Noorzai
Transportation, Material Moving at Uber, Uber Eats, Lyft , DiDiTransportation, Material Moving at Uber, Uber Eats, Lyft , DiDi
SAVANNAH JULIA MAE KETCHUMSAVANNAH JULIA MAE KETCHUM
Independent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft RideshareIndependent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft Rideshare
Latonya BentleyLatonya Bentley
Driver at Uber Eats and Door Dash, Uber/Door Dash Food DeliveryDriver at Uber Eats and Door Dash, Uber/Door Dash Food Delivery
Jaswinder SinghJaswinder Singh
Delivery Driver at skip the dishes, uber eats, uber driveDelivery Driver at skip the dishes, uber eats, uber drive
Henry AggreyHenry Aggrey
Postal Clerk at Canada PostPostal Clerk at Canada Post