Dwayne Johnston
Calgary,AB
Summary
Skilled Business Development leader offering 15 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Well versed in pricing and profitable growth strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Business Development
Allstate Insurance Co
Calgary, AB
10.2010 - Current
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
- Championed organizational change initiatives that resulted in streamlined operations and significant cost savings for the company.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Coordinated closely with legal counsel to ensure all contracts were compliant with relevant laws and regulations, mitigating potential risks for the organization.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Agency Manager
Allstate Insurance Co
Calgary, AB
10.2005 - 10.2010
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Achieved consistent year-over-year growth in both revenue generation and client acquisition through strategic planning and execution.
Sales Agent
Allstate Insurance Co
Calgary, AB
10.1999 - 10.2005
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
High School Diploma -
Henry Wise Wood High School
Calgary, ABSkills
- Sales training and leadership
- Key Account Management
- Vendor Management
- Revenue Growth
- Sales Coaching
- Business Modeling
- Pricing strategy
- Organizational Development
- Sales Presentations
- Negotiations
- Revenue Generation
- Business development and planning
Accomplishments
-Increased revenues 300% in 7yrs
-Developed new Elite Sales Agent program
-Collaborated on new compensation plans
-Awarded Key Director 6 years
-National Sales Champion 3 years
-Doubled sales team
-
Certification
General Insurance License Level 2
Accident and Sickness License
Life License
Timeline
Director of Business Development
Allstate Insurance Co
10.2010 - Current
Agency Manager
Allstate Insurance Co
10.2005 - 10.2010
Sales Agent
Allstate Insurance Co
10.1999 - 10.2005
High School Diploma -
Henry Wise Wood High School