- Engaging in food photography and sharing culinary creations on social media
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Camping
- Playing Sports
Dwayne Hylton
Brampton
Summary
I am professional leader that is ready to drive team success and exceed objectives. I come with a proven track record in team collaboration, strategic planning, and problem-solving. I am most known for my strong communication skills, adaptability, and reliability.
Overview
14
14
years of professional experience
Work History
Team Leader Operations
Walmart Logistics
09.2021 - Current
- Supported daily operations by organizing tasks to enhance workflow efficiency.
- Adapted quickly to changing priorities, ensuring timely completion of assigned responsibilities.
- Participated in team meetings, contributing ideas for process improvements and operational efficiencies.
- Fostered a positive work environment by promoting teamwork and open dialogue among colleagues.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Distribution Center Team Associate
Walmart Logistics
07.2018 - 08.2021
- Collaborated with team members to streamline order fulfillment processes.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.
- Collaborated with colleagues on special projects or tasks, demonstrating adaptability within various warehouse roles.
Lead Landscaper
Cedar Grounds
11.2016 - 07.2018
- Supervised landscape design projects, ensuring adherence to client specifications and quality standards.
- Trained and mentored junior landscapers on best practices and safety protocols.
- Coordinated project timelines, allocating resources effectively to meet deadlines.
- Implemented sustainable landscaping techniques, enhancing environmental stewardship efforts.
Retention Call Center Manager
Just Energy
04.2013 - 07.2016
- Led strategic initiatives to enhance customer retention and satisfaction through effective call center operations.
- Analyzed call data to identify trends and opportunities for service enhancement, driving operational excellence.
- Collaborated with cross-functional teams to align retention strategies with overall business objectives and customer needs.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
Resource Desk Manager
Just Energy
03.2012 - 04.2013
- Mentored junior team members, promoting knowledge sharing and professional growth within the department.
- Reduced wait times for guests with prompt service and efficient problem-solving skills during inbound calls.
- Resolved inbound call issues with rooms with knowledgeable and friendly service to customer service representatives while on call with customers
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Education
Microsoft Excel Expert Level III
LBU Walmart Canada
ONLINELeadership Foundations
Walmart Academy
OnlineOakwood University
Huntsville, Alabama04-2028
High School Diploma -
Streetsville Secondary School
Mississauga, ON06-1999
Skills
- Team Leadership & motivation
- Reliability
- People management
- Multitasking Abilities
- Excellent verbal and written communication skills
- Problem-solving abilities
Interests
Timeline
Team Leader Operations
Walmart Logistics
09.2021 - Current
Distribution Center Team Associate
Walmart Logistics
07.2018 - 08.2021
Lead Landscaper
Cedar Grounds
11.2016 - 07.2018
Retention Call Center Manager
Just Energy
04.2013 - 07.2016
Resource Desk Manager
Just Energy
03.2012 - 04.2013
Microsoft Excel Expert Level III
LBU Walmart Canada
Leadership Foundations
Walmart Academy
Oakwood University
High School Diploma -
Streetsville Secondary School
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