Dwayne Brown
Bank of Montreal
Brampton
1
Language
10
years of professional experience
Cultivated elevated customer satisfaction levels by leveraging 15 years of expertise in front office banking operations. Achieved industry recognition for exemplary customer service through proactive engagement with clients.
Work History
Client Services/Treasury Advisor (TPS)
2 Years 7 Months- Offer expert advice to clients and prospects on treasury management solutions, optimizing cash flow, liquidity, and risk management
- Monitor daily cash positions, manage liquidity planning, and oversee cash flow forecasting to ensure operational and investment needs are met
- Develop and implement strategies for deposits, investments, and cross-selling opportunities in collaboration with relationship bankers
- Identify and mitigate financial risks, ensure adherence to regulatory requirements, and maintain awareness of industry trends and competition
Duty Operator
2 Years 3 Months- Operated machinery to ensure efficient production and maintain workflow consistency.
- Monitored equipment performance, identifying and addressing issues proactively.
- Conducted routine quality checks to uphold product standards and compliance.
- Trained new staff on operational procedures, enhancing team capabilities.
CSR/Tax Specialist
10 Months- Handling clients' queries
- Communicating with different municipalities/organization to find out about property tax status.
- Obtaining and filing property tax reports
- Calling and interacting with different banks
- Assisting in quarterly and property tax planning or compliance
Assistant Admin/Credit Analyst/Triage
1 Year 2 Months- Money out Customer Services.
- Doing compliance on different Mortgages.
- Working along with other credit assistants, Mortgage specialists and underwriters.
- Providing guidance to mortgage specialists in making sure all conditions are met to complete a mortgage before handing over to the branch.
- Working with Credit Analyst to prepare paperwork for processing.
- Working with a triage analyst to make sure all paperwork are accurate and in order to be processed.
- Managing and maintaining the documents to be processed.
- Filing and stocking paperwork and document.
- Microsoft office, word, outlook and other software.
Front Office Manager/Guest Services
2 Years 6 Months- Reviewed and ensured all customer queries and been answered.
- Completed and processed customer/guest reservations, registrations and departures.
- Assisted with customer satisfaction.
- Managed all staff and making of schedules assisted in the provision of phone and in-person reception services.
Education
Diploma/Degree High School Diploma - Front Office Management, Hospitality Management, Office Administration, Customer Satisfaction, dealing with guest face to face attending to guest queries, Telephone Etiquette
- CXC's & ssc/Certificate for most outstanding Spanish
- Customer Service Award for most outstanding Services
Bachelor Of Hospitality And Tourism Management - Hospitality Administration And Management
LPN - Nursing Assistant
Skills
Delivered exceptional service as a receptionist
enhancing customer experience.
Achieved accuracy in credit analysis
contributing to sound financial decisions.
Elevated customer service levels through proactive engagement.
Streamlined record-keeping processes
increasing efficiency.
Enhanced team performance through effective training programs.
Drove sales growth by fostering client relationships.
Maximized productivity through effective time management.
Maintained strict adherence to banking regulations
mitigating risks.
Languages
English
Full Professional
Accomplishments
Practical Nurseing
First aide
Degree in Hospitality
Timeline
Client Services/Treasury Advisor (TPS)
Bank of Montreal
01.2024 - CurrentRead More
Duty Operator
Commissioniare Great Lake
09.2022 - 12.2024Read More
CSR/Tax Specialist
FNF Canada
09.2021 - 07.2022Read More
Assistant Admin/Credit Analyst/Triage
TD Bank Western Credit Centre
11.2018 - 01.2020Read More
Front Office Manager/Guest Services
Coliseum Inn
03.2016 - 09.2018Read More
Robertson College
LPN from Nursing Assistant
Read More
Falmouth Training Institute
Bachelor Of Hospitality And Tourism Management from Hospitality Administration And Management
Read More
Falmouth Training Institute
Diploma/Degree High School Diploma from Front Office Management, Hospitality Management, Office Administration, Customer Satisfaction, dealing with guest face to face attending to guest queries, Telephone Etiquette
Read More