Dwarkesh Patel
Kitchener,ON
Summary
Dynamic Customer Service Coordinator at Stratosphere Quality with a proven track record in client support and complaint resolution. Expert in documentation and data entry, ensuring accuracy and confidentiality. Recognized for enhancing operational efficiency and fostering a collaborative team environment, while effectively managing client inquiries and payment processing.
Overview
2
2
years of professional experience
Work History
Customer Service Coordinator
Stratosphere Quality
10.2024 - 11.2025
- Provided professional customer service support in a fast-paced environment, addressing client inquiries via phone and email
- Communicated clearly and respectfully with clients, project managers, supervisors, and team members to resolve issues efficiently
- Maintained accurate documentation and entered data into internal systems with strong attention to detail
- Assisted with scheduling and coordination of services to ensure operational efficiency
- Followed company policies and quality standards while managing confidential information
- Contributed to a positive team environment through collaboration and reliability
Customer Assistant
Life Insurance Corporation Office
01.2024 - 07.2024
- Served as the first point of contact for clients, handling walk-in, phone, and email inquiries in a professional and courteous manner
- Assisted clients with initial policy-related inquiries and provided accurate information regarding insurance products and services
- Managed and organized client documentation, ensuring completeness, accuracy, and confidentiality
- Collected insurance premiums, issued receipts, and maintained accurate payment records
- Conducted regular reminder calls and follow-ups with clients prior to premium due dates to ensure timely payments
- Updated client records and entered data into office systems with strong attention to detail
- Coordinated appointments between clients and the life insurance agent
- Supported daily administrative and front-desk operations to ensure smooth office workflow
Education
Masters in Applied Computing - Computer Science
Wilfrid Laurier University
Waterloo12-2025
Bachelors in Computer Engineering -
A D Patel Institute of Technology
Anand, Gujarat, India06-2023
Skills
- Customer Service & Client Support
- Documentation skills
- Complaint handling
- Payment processing
- Microsoft Word, Power point & Excel
- Time Management & Multitasking
- Data Entry & Record Management
- Confidential Information Handling
- Critical thinking and problem solving
- Attention to detail and data analyzing
Languages
English
Full Professional
Gujarati
Native or Bilingual
Timeline
Customer Service Coordinator
Stratosphere Quality
10.2024 - 11.2025
Customer Assistant
Life Insurance Corporation Office
01.2024 - 07.2024
Masters in Applied Computing - Computer Science
Wilfrid Laurier University
Bachelors in Computer Engineering -
A D Patel Institute of Technology