Dwanna Anderson
Sault Ste. Marie,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Kitchen and Bath Designer
The Home Depot
Sault Ste. Marie, ON
02.2019 - Current
- Consulted with clients to determine architectural preference to meet overall design goals.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Prepared Kitchen Measure and Install documents with quotes and 2020 software documents and details to implement design concepts.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas
- Defined space requirements from schematic design to construction phase and installation
Department Manager Flooring
Lowe's
Sault Ste. Marie, ON
04.2015 - 02.2019
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with efficient and quality-driven approach.
- Recommended merchandise to customers based on their needs and preferences.
- Stocked and replenished merchandise according to store merchandising layout
- Communicated clear expectations and goals to each team member.
- Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner.
- Answered customer telephone calls promptly and in appropriate manner.
- Shared best practices for sales and customer service with other team members to help improve store efficiency.
- Alerted customers to upcoming sales events and promotions.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Responded to customer questions and requests in prompt and efficient manner.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented all customer inquiries and comments thoroughly and quickly.
Hardline Team Lead
Zellers
Sault Ste. Marie, ON
10.2000 - 02.2013
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Ensured efficient and timely replenishment of sales floor merchandise.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Mentored new sales associates to contribute to store's positive culture.
- Communicated clear expectations and goals to each team member.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Stocked and replenished merchandise according to store merchandising layouts.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Welcomed customers into store and helped them locate items.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
Some College (No Degree) - Business Administration-Accounting
Sault College Ontario
Sault Ste. Marie, ONSkills
- Superior organization ability
- Excellent communication skills
- Computer literate
- Strong work ethic
- 3D rendering software
- Detail Drawings
Timeline
Kitchen and Bath Designer
The Home Depot
02.2019 - Current
Department Manager Flooring
Lowe's
04.2015 - 02.2019
Hardline Team Lead
Zellers
10.2000 - 02.2013
Some College (No Degree) - Business Administration-Accounting
Sault College Ontario
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