Densie Wood-Prescod
Nassau,The Bahamas
Summary
Accomplished Flight Attendant offering 38 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Senior Flight Stewardess
Bahamasair Holdings Ltd
02.1986 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight customer service and attending to individual needs.
- Ensured flight safety by conducting thorough pre-flight checks and adhering to strict safety protocols.
- Managed diverse crew teams, fostering a positive working environment that encouraged collaboration and efficiency.
- Maximized on-time departures by efficiently coordinating boarding processes and managing passenger seating arrangements.
- Assisted passengers with special needs, ensuring their comfort and well-being throughout the flight.
- Handled emergency situations with professionalism and composure, implementing appropriate procedures for optimal outcomes.
- Provided personalized attention to VIP passengers, maintaining discretion while delivering superior service levels.
- Trained junior flight attendants in company policies, customer service techniques, and safety procedures to ensure consistent performance standards across the team.
- Conducted regular inventory checks of cabin supplies, anticipating replenishment needs to maintain adequate stock levels during flights.
- Collaborated with pilots and ground staff to address issues or concerns promptly, maintaining clear communication lines for smooth operations.
- Led in-flight entertainment sessions that engaged passengers of all ages, creating a pleasant atmosphere conducive to relaxation.
- Maintained high standards of cleanliness within the aircraft cabin through regular inspections and prompt addressing of any issues.
- Upheld company reputation for excellence by consistently exceeding customer expectations in terms of service quality.
- Enhanced teamwork among crew members through effective leadership strategies that facilitated open communication channels and fostered mutual respect.
- Resolved passenger complaints in a timely and professional manner, mitigating negative experiences and ensuring overall satisfaction.
Education
High School Diploma -
Central Eleuthera Highschool
EleutheraSkills
- Disability assistance
- Flight procedure familiarity
- Sales and upselling
- Problem-solving abilities
- Effective communication
- Cabin crew management
- Interpersonal skills
- Adaptability in crisis
- Attention to detail
- Team coordination
- Strong leadership abilities
Languages
English
Native or Bilingual
Timeline
Senior Flight Stewardess
Bahamasair Holdings Ltd
02.1986 - Current
High School Diploma -
Central Eleuthera Highschool
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