Duye Eresia-Eke
Milton,ON
Summary
Seeking a retail position where I can leverage my problem-solving, teamwork, and customer service skills gained from diverse experiences to contribute to a dynamic retail environment.
Overview
5
5
years of professional experience
Work History
Information Management Assistant
Ontario Public Service
05.2023 - 09.2023
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Developed written content for the Ministry's intranet Webpage
- Presented my work to my team for feedback
Project Assistant
Government of Ontario, Ministry, Government & Consumer Services
05.2022 - 09.2022
- Created video tutorials on how to use Chat Bots for Driver’s License inquiries
- Conducted qualitative analysis to trouble shoot customer service issues within the RHEU
- Worked with a team to create a data catalogue to be used in different projects
- Addressed internal workplace problems and created plans to overcome said problems
- Coordinated and planned team-building events
Customer Service
The Crêpe Kitchen
09.2020 - 09.2021
- Took customer orders and communicated with kitchen staff to ensure order completeness and quality
- Successfully managed multiple orders of customers simultaneously
- Accurately entered orders into point of sale and processed payments
- Balanced the cash register accurately to ensure total payments received were equal to total sales
- Addressed customer concerns and complaints to resolve any issues in order to improve customer satisfaction
- Prepared and planned the set-up of the store before store opening
- Assisted with maintenance of grocery stock
Logistics Associate
Canadian Tire
08.2020 - 07.2021
- Compiled and maintained records of type, quantity, value of material, sale equipment and supplies in store
- Accumulated and coordinated data in order to prepare input for reports
- Generated and created stock reports using Microsoft Excel to be able to forecast orders
- Provided guidance and service to customers concerning hardware and homeware tools
- Planned and organized the layout of isles within the store, to ensure customers had the most convenient experience
- Duye Eresia-EkeJob Crescent , ON | (647) 770 0075| deresiae@uwaterloo.ca
Technology Assistant
Oakville Public Library
03.2019 - 01.2020
- Customized screen layout of devices (Ex
- Laptops, phones, computers) to make them better accessible for their respective users
- Updated and optimized software on library equipment for employee and customer use
- Participated in the troubleshooting of problems senior citizens had with their personal devices
- Worked on the improvement of internal networks within the library
Youth camp Leader
New Covenant Church
06.2019 - 08.2019
- Reviewed event schedules and participated in promotional events to raise money for the camp
- Worked with children ages 8-12 by supervising and guiding them through camp activities
- Set up the sound, lighting, and projection equipment for required night events (Ex
- Karaoke, Dance floor)
- Ensured all campers I was assigned to were safe and felt comfortable.
Education
Bachelor of Science - Public Health
University of Waterloo
Waterloo07.2025
Skills
- Excellent Communication Skills
- Order Placement
- Calendar Management
- Customer Relations and Communications
- Cash Drawer Management
- Organizing and Categorizing Data
- Supply Inventory Control
- Issue Response and Resolution
Additional Information
- Academic Awards , Graduated with a High School Diploma at St. Ignatius of Loyola June 2021 Ontario Scholar at St. Ignatius of Loyola June 2021 Honors Roll at St. Ignatius of Loyola June 2020
Languages
English
Timeline
Information Management Assistant
Ontario Public Service
05.2023 - 09.2023
Project Assistant
Government of Ontario, Ministry, Government & Consumer Services
05.2022 - 09.2022
Customer Service
The Crêpe Kitchen
09.2020 - 09.2021
Logistics Associate
Canadian Tire
08.2020 - 07.2021
Youth camp Leader
New Covenant Church
06.2019 - 08.2019
Technology Assistant
Oakville Public Library
03.2019 - 01.2020
Bachelor of Science - Public Health
University of Waterloo
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